Jeremy Coleman

IT Consultant

ad1twp@r.postjobfree.com

Skills:

● 18 years of excellent customer service.

● Excellent communication skills.

● Extremely productive in high stress environments.

● Proficient in Microsoft Office

● Attention to detail.

● Expert at problem-solving.

● Expert at appling IT innovation.

Employment History:

Adventure IT Solutions 11/2022-Presently

Founder

● IT Strategic planning to support Business Innovation

● One Man MSP

● SEO/SMM

● Web Design\WordPress

● Google Analytics

● Graphic Design\3DAnimation

Telescan 6/2019-11/2022

Systems Administrator

● Managed & Maintained IT infrastructure (On-site & Remote VMs ) With the Aim of Best Practice

● Provided IT(Network, Software & Hardware) Support for Internal and remote Clients

● Implemented Disaster Recovery Solutions to reach HIPAA Compliance Goals

● Email migration from Exchange to O365

● Migrated MS CRM database to Hubspot then integration with slack and homebrew applications

● Camera system installation

● Server Room A/C installation

● Configured Cisco switches

● Configured FortiClient Firewalls

● Research & Development of IT projects

● Wiki page creation for each client IT specifications

● Managed Polycom phone systems

● Managed Remote access control

● Setup HIPAA Compliant Remote Access control

● Patch management for all devices connected with infrastructure

● Voip Call troubleshooting (RTP,TCP,UDP packet diagnostics)

● Collaborated with other teams from clients ISP, on-site Tech support, and any needed 3rd Parties in order to Discover & Resolve root-cause issues impacting normal operation.

● Performed Infrastructure surveying and HIPAA security audits

● Server Administrator for 200*-****-**** 2016 2019 JB Technologies 5/2018-6/2019

Systems Administrator

● Managed the technology infrastructure of many Small to medium size businesses

● Disaster Recovery Solutions

● Low voltage wiring troubleshooter

● Camera system installation with remote access support

● Configured Cisco switches

● pfSense firewalls

● Setup and troubleshoot Networks

● Managed Cisco phone systems

● Star2star phone system

● Ringcentral admin

● Perform Network surveying and security audits presented plan for improvements

● Setup server 2008 2012 r2 2016 for clients

Hazelwood School District 11/2017-4/2018

Information Technology Specialist

● Managed and maintained the technology of 7 Schools

● Reimaged and physically repaired student and faculty devices

● Dell EMC Certification - Order parts

● Repaired Chromebooks for all of my assigned schools

● Used a in house Ticketing system.

● Wrote a powershell script to automate adding users to the correct OU in AD in Server 2012.

● Used Ghost and an FOG server for imaging PCs and laptops

● Setup Remote Workstation Access- Teradici PCoIP

● Expert at Virus cleaning Win XP,7,8,10 Chromebooks Android Tablets Fantastechs 08/2016-11/2017

Information Technology Specialist

● Ringcentral Administration

● Managed and maintained the technology of 3 Schools occasionally helped out other schools

● Reimaged and physically repaired student and faculty devices

● Google Classroom, SiSk12 knowledge, Google Admin, Map STAR and ALEKS testing application, Managed services request through ticketing system

● Troubleshooting Network issues on PC’s Mac’s Laptops, iPad and Android devices

● WiFi access point, Troubleshooting setup & provisioning VOIP phones

● Active directory created new users renamed and reset user passwords

● Troubleshooting Xirrus and Cisco APs back to Cisco switches

● Added Access points to the correct VLAN on Cisco managed switches

● Reprogramed Ringcentral Cisco VOIP phones

● Setup Ringcentral User and phone accounts.

● Used a FOG server for imaging PCs and laptops Win 7, 10

● Ran Cat5 cable to Access points and PCs in different classrooms.

● Installed setup and repaired Software/Hardware on Promethean Boards projectors and touchscreens.

● Used Google admin to managed user accounts

GoInet.inc 09/2014-04/2016

Helpdesk Support Technician

● Provided Software/Hardware support on-site and remotely.

● Prepared, maintained, updated and repaired New/Used and refurbished systems for clients.

● Setup VPNs RDPs added new users and computers to domains.

● Monitored internal communication ticketing and time/project management system.

● Reset Cisco switches to factory defaults.

● Setup Office 365 on PCs Win XP,7,8,10 iPhones, Androids, Surface Pros, iPads and Mac’s

● Setup CCTV cameras access on iPhone Android and PC’s

● Activated/Deactivated FOB accounts and keys

● Setup Elevator media server with live stock ticker.

● Rewired Patch panel.

● Troubleshooting Quickbooks and Sage Tax issues

● Wrote Batch script that inventories PCs specs and Software licenses

● Migrated Users E-Mailboxes from older Microsoft Exchange server to Office 365

● Came up with Unique solutions to vendor specific problems.

● Used Teamviewer VNC or RDP to remote assist clients

● Deskpro Ticketing system

● Mapped network shares printers, and copiers for clients

● Used Harvest to log time and completed tasks

● Troubleshooting Ricoh copier Network Hardware Software and onboard computer issues

● Setup digital Fax

Education:

Florissant Valley Community College Saint Louis, MO.

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