Network Engineer Active Directory

Joe Beddoe ***.******@*****.***

Systems/Network Engineer 512-***-****

Mission Statement

Dynamic and results-oriented Senior Systems/Network Engineer with over 20 of experience in designing, implementing, and managing robust network infrastructures. Adept at integrating diverse technologies to deliver secure and efficient solutions. Seeking a challenging role where my skills in Microsoft Active Directory, security systems, Windows, Linux, and networking can contribute to the success of an innovative organization. Highlights of Qualifications

• Network Design and Implementation

• Microsoft Active Directory Administration

• Office 365/Azure Administration

• Security Systems (Firewalls, IDS/IPS, Antivirus)

• Routers and Switches Configuration

• Windows and Linux Server Administration

• Networking Protocols (TCP/IP, DNS, DHCP, VLANs)

• Penetration Testing and Vulnerability Assessments

• VMware Virtualization Technologies

• Scripting (PowerShell, Bash)

• Project Management

Professional Experience

ServantecGlobal, Inc., Austin, Texas

Senior Network Engineer/Chief Technical Officer (11/2017- Present) As a co-founder of this MSP, I was involved in all aspects of providing advanced technical support, guidance, and consulting to ServantecGlobal’s client base, including small/medium size businesses to larger corporations all across the United States. I continued to challenge my technical expertise by taking on new technologies, systems, and procedures.

• Managed and optimized Microsoft Active Directory, Office 365, and Azure AD initiatives overseeing user access, group policies,MFA setup/administration, security, and domain controllers.

• Implemented and fine-tuned security systems, including firewalls, intrusion detection/prevention systems, antivirus solutions, and conducted regular penetration testing to fortify network defenses.

• Conducted penetration testing engagements with clients to identify issues with their security stance, exposing vulnerabilities that provided attack surfaces to malicious actors. Provided remediation recommendations and guidance to clients to address any issues discovered.

• Configured and troubleshooted firewalls, routers, switches, and network devices to guarantee robust security, seamless connectivity, and efficient data flow.

• Administered servers running Windows and Linux operating systems, ensuring high availability and performance.

• Demonstrated proficiency in VMware virtualization technologies, managing ServantecGlobal's private vSphere installation that provided Microsoft terminal services, VPN security, and file storage to clients.

• Spearheaded corporate documentation efforts, implementing a system that provided client documentation, configurations, and “run books” for all corporate clients. This system was integrated with the ticketing and remote management and monitoring (RMM) systems.

• Orchestrated the design and deployment of complex network architectures, ensuring scalability and optimal performance.

• Was the final point of contact for all clients, addressing a wide array of technical issues.

• Collaborated with client teams and leadership to design and implement secure and efficient solutions aligned with business objectives.

Pivot Networks, Austin, Texas

Senior Network Engineer/Director of IT (08/06 – 11/2017} As a senior member of the MSP, I provided on-site and remote support to Pivot’s diverse customer base, working mainly with larger, corporate clients as well as providing enterprise-level services to smaller businesses allowing them to leverage these tools to maximum advantage. A few highlights of my time there include:

• Provided Active Directory administration and management to Bank of America’s Military Bank Overseas Division, supporting thousands of users in a complex, multi-domain forest across the US, Europe and Asia. Designed and built the infrastructure, GPOs, DFS and other systems to create the teller and CSR user environments. Worked closely with MBOD staff in multiple countries to roll out these systems to every branch office in Europe and Asia. Guided the project to flatten the forest into a single domain. Continued to provide AD administration and support as needed.

• Served as highest escalation point for Active Directory, Exchange server and networking issues for all of Pivot’s clients.

• Performed many Exchange migrations, including 2003 to 2007/2010, 2010 to 2013, on-premise to Office 365 and Office 365 to on-premise.

• Oversaw many P2V conversions of clients’ hardware-based infrastructure to VM-based infrastructure, including solutions hosted locally or in the Pivot datacenter.

• Migrated several clients to Microsoft RDS/Terminal Server based solutions from workstation-centric situations.

• Provided support on a nearly limitless array of computing issues faced by Pivot’s customers. Worked whatever hours were necessary to ensure client issues were addressed and customer satisfaction was high.

• Wrote the end-to-end support process that details every step from submission of a trouble ticket, working the ticket, communication, resolution, and ticket close that is still in use today.

• Attended many sales meetings as “the engineer”, providing technical sales support and assessing client’s information technology needs, pain points and solutions. Was instrumental in closing several deals with larger companies with serious support needs and demands.

• Perhaps most importantly, had the reputation with Pivot’s clients as being the no-nonsense, deliver the truth, go-to guy that would listen to their issues and work tirelessly until a solution was found. Have maintained client relationships for years in many cases. Microsoft, Inc., Austin, Texas

Infrastructure Architect (09/05 – 08/06)

Contract position through Structure Networks, Inc. Provided on-site support at SBC Labs for multiple research and testing deployments of Microsoft’s TV2 IPTV solution, comprised of program acquisition, delivery, storage, video-on-demand and RDP application service subsystems.

• Administrated multiple deployments of Microsoft TV2 IPTV systems. Each deployed installation consisted of 50 – 100 servers providing Active Directory, SQL Server 2005, Windows Terminal Services, IIS, Operations Manager 2005, Automated Deployment Services, and IPTV services running in a clustered Windows Server 2003 environment on servers from multiple hardware vendors networked with 100 – 400 set-top clients running a customized version of Windows Mobile.

• Constantly monitored each unique, complex deployment to ensure optimal performance and reliability. Established baseline performance metrics for each deployment and reported all changes to development teams. Made change-controlled adjustments as needed.

• Configured, monitored and maintained the routers, switches, and network load balancers that provided a high-capacity, fault-tolerant networking environment consisting of backend, frontend, and client segments for each TV2 deployment.

• Maintained TV2 subsystems with current code provided by Microsoft development teams. This involved installing new software components, complete re-installs of entire TV2 deployments, and pushing firmware revisions to set-top box clients.

• Assisted product development efforts by reproducing, reporting and tracking software anomalies and testing fixes provided by development teams.

• Utilized Ethereal network sniffer software to analyze network traffic for data transfer and performance troubleshooting tasks.

• Supported SBC research and testing staff with troubleshooting, education, hardware and software set-up, configuration and updating.

• Acted as a liaison between Microsoft product and business development teams and SBC Labs staff. Postini, Inc., Austin, Texas

Technical Support Engineer II (6/04 – 9/05)

Traq-Wireless, Inc., Austin, Texas

Network Administrator (9/03 – 4/04)

Dell Computer Corporation, Round Rock, Texas

Enterprise Systems Group Server Test Technician (1/03 – 7/03) Hoover’s Online, Inc., Austin, Texas

Network Administrator (8/99 – 10/02)

HotData, Inc., Austin, Texas

Systems Administrator(6/98 – 7/99)

Deja News, Inc., Austin, Texas

System Administrator, (6/97 – 6/98)

Education

Stephen F. Austin State University, Nacogdoches, Texas 1989 – 1994, Major: Communications Radio TV, Minor: Psychology References

Excellent personal and professional references available upon request. I can also provide a much more deeply detailed resume if needed.

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