SANDRA P ALVAREZ
**** ** **** ***** ***** Fl ****6 305-***-**** ad1tw9@r.postjobfree.com
PROFESSIONAL SUMMARY
• Knowledgeable Business Specialist offering a determined and focused approach and proven ability to meet and exceed objectives. Office manager with over 2+ years of experience providing administrative support for up to 20 staff members. Possess strong multi-tasking skills with ability to simultaneously manage various projects and schedules SKILLS
• Strategic Planning
• Small business products
• Banking principles
• Business Development
• Account development
• Spanish speaking
• Relationship building and management
• Consumer banking specialist
WORK HISTORY
Administrator Assistant/Office Manager
Smart Steel of Ocala, 04/2020 to Current
• Manage schedules, organize office functions, and oversee daily operations of office with 20 employees
• Answering customer regarding trusses
• Pricing, waiting time, delivery time, engineering time
• Assisting with payroll
• Scheduling delivery, production, engineering
• Negotiating pricing
• Delivered exceptional experience and maintained productive relationships with area small businesses.
• Generated business and acquired new customers through diverse promotional, outreach and networking strategies.
Business Banking Specialist, 01/2014 to Current
Wells Fargo Bank – Miami, FL
• Provided leadership and direction to grow team portfolio and increase revenue.
• Created independent tools to verify data and results of analytical systems.
• Met with customers to assess needs and propose customized solutions.
• Stayed up-to date with latest bank products and services for businesses.
• Delivered exceptional experience and maintained productive relationships with area small businesses.
• Structured and finalized secured and unsecured loans.
• Verified business transactions to assess compliance with quality control standards.
• Generated business and acquired new customers through diverse promotional, outreach and networking strategies.
Bank Teller, 01/2009 to 12/2013
Wells Fargo – Miami, FL
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Checked amount details and fraud markers for transaction papers such as checks and money orders.
• Promoted products or services to each customer to consistently achieve sales targets.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
• Provided customer records on demand, including account statements and copies of checks.
• Sold and cross-sold bank products to new and existing customers.
• Logged cashier's checks and other transactions to maintain accuracy of account records.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Hospital Registrar, 01/1998 to 01/2008
Kendall Regional Medical Center – Miami, FL
• Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
• Supported providers in outpatient medical office through coordinating all administrative operations.
• Completed skilled administrative work to support all office staff and operational requirements.
• Improved timely payment of bills by developing flexible payment plans for patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Completed and filed financial documentation for accounting purposes.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Received, recorded and addressed incoming and outgoing communication via telephone and email. EDUCATION
Health Service Administration: Health Services Administration, 08/2001 National School of Technology