Customer Service Representative
Resume:
Christopher Beard
Cleveland Heights, OH *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Distribution Associate
CBIZ - Solon, OH
July 2019 to September 2021
Collated, Packed, and Distributed clients checks and reports and sent them to the clients via local courier, UPS, mail, or pickup.
Collated, packed and distributed clients tax form W2's and 1099's. Created and updated spreadsheet for record of when the W2's and 1099's were printed and sent out. Checked the job queue to know when jobs were ready to be processed and ran the audit procedure to start the process. Also, checked the job queue for errors and notified the customer service representative if the job could not run because of an error.
Uploaded 401k files to various websites for our clients daily. Kept record of when the file upload was submitted and successful. Contacted various websites (if needed) for any errors or issues with the file that occurred.
Set up contact information and passwords on various states websites for New Hire Reporting. Processed / Uploaded New Hires for clients to various states.
Manually Created Daily Manifest for tracking of UPS, Mail, and Client Pickup Packages. Operated Mail Machine for daily mailing of checks sent out to clients. Scanned and Recorded the number of packages completed and sent out daily on to spreadsheets for record keeping and tracking.
Operations Specialist
Paytime Payroll Processing - Solon, OH
August 1998 to July 2019
Operations/Processing Specialist. Collated, Packed, and Distributed clients checks and reports and sent them to the clients via local courier, UPS, DHL, mail, or pickup. Collated, packed and distributed clients tax form W2's and 1099's. Created and updated spreadsheet for record of when the W2's and 1099's were printed and sent out. Checked the job queue to know when jobs were ready to be processed and ran the audit procedure to start the process. Also, checked the job queue for errors and notified the customer service representative if the job could not run because of an error.
Uploaded 401k files to various websites for our clients daily. Kept record of when the file upload was submitted and successful. Contacted various websites (if needed) for any errors or issues with the file that occurred.
Set up contact information and passwords on various states websites for New Hire Reporting. Processed / Uploaded New Hires for clients to various states.
Uploaded Automated Clearing House (ACH) Files and Billing files to the bank for processing daily. Checked totals of the files to make sure they matched before sending. Education
Some College in Business Administration
University of Arkansas at Pine Bluff - Pine Bluff, AR September 1989 to September 1993
High school diploma
Cleveland Heights High - Cleveland Heights, OH
September 1985 to June 1989
Skills
• ACH
• Business
• General Ledger Accounting
• Warehouse Distribution Experience
• Journal Entries
• Bank Reconciliation
• Accounts receivable
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