Data Entry Customer Service

Delores Howell

Administration Support

*************@*****.*** 317-***-**** 2619 Calbert Drive Indianapolis, 46219 CAREER OBJECTIVE

Diligent professional with 13.5+ years of experience and a proven knowledge of back office operations, customer service, and data entry. Aiming to leverage my skills to successfully fill the Administration Support role at your company.

EXPERIENCE

Team Lead Office Specialist

Allied Osi Labs, Indianapolis, IN / Jan 2007 - Present

-Delegate daily tasks to team members to optimize team productivity. -Provides Office Support assistance with emphasis on the full range of clerical duties including typing, data entry, filing, and processing prescription forms. -Entering customer and account data from prescription forms, compiling, verifying accuracy and sorting orders to prepare source data for computer entry.

-Reviewing data for errors, correcting any discrepancies and checking output. Directed and led employees, supervising activities to drive productivity and effeciency

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Shoe Department Lead

Value City Department Store, Indianapolis Apr 2010 - Nov 2012 Demonstrated products to customers, discussed features and redirected objections to capture sales. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. Handled all delegated tasks, including employee scheduling and payroll to support office needs. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines

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Back Office Team Lead

Value City Department Store, Indianapolis, IN / Jan 1996 - May 2010 Interviewed, onboarded, developed and oversaw the daily operations of clerical and administrative office personnel. Updated employee paperwork and records. Maintained store payroll and submitted in Kronos system. Maintained and operated cash office by preparing bank deposits and maintain bookkeeping. Collect, count and distribute money to cashier tills with solving discrepancies of shortage/overage of office safe and cashier tills. Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands

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EDUCATION

BEN DAVIS HIGH SCHOOL

INDIANAPOLIS, IN

High School Diploma (May 1985)

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