Support Technician Desktop
Resume:
Ronald F. Zito
Cranston, RI 02910 ************@*****.***
Objective: A challenging position as a desktop support technician in a established company with career growth potential.
Experience: RI Army National Guard Providence, RI
Sergeant First Class 11/2004 to Present
Works well in a high pressure environment.
Skilled at organizing complex projects, defining project priorities, and delegating tasks.
Able to serve as an agent for others, and trusted to speak on their behalf to accomplish desired results.
Roger Williams University Providence, RI
Technical Secretary/Classroom and Event Support 4/2013 to Present
Executed daily operations of classroom setups and functionality.
Developed and wrote procedures for installation, use, and troubleshooting of communications hardware and software.
Consulted customers, visited workplaces and conducted surveys to determine present and future user needs.
Oversaw a Pearson Vue certified testing center and proctored exams
Ricoh Business Solutions Providence, RI
Printer Technician 1/2010 to 4/2013
Loaded peripheral equipment with selected materials for operating runs and oversaw loading of peripheral equipment by peripheral equipment operators.
Answered telephone calls to assist computer users encountering problems.
Monitored the system for equipment failure and errors in performance.
Education: Johnson & Wales University Providence, RI
B.S. Technology Service Management Completed 2010
GPA: 3.04
Johnson & Wales University Providence, RI
A.S. Computer Technology Services Completed 2008
References: Available upon request
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