ANTHONY FRANCIS FIORINO

508-***-****

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EXPERIENCE: USPS MIAMI BEACH, FL

April 2019 SUPERVISOR OF CUSTOMER SERVICE

To present Supervise and coordinate the daily activities of mail carriers and window service clerks who assist the public. Evaluate the daily workload of carrier routes and make temporary adjustments as needed to meet daily time requirements. Supervise window services, schedule lunches to ensure proper coverage. Inform customers of postal services such as express mail, certified and priority express. Help customers with COA, retrieve parcels, registered and certified letters and packages. Supervise the dispatch of all mail and parcel handling. Watch over delivery and retail operations throughout my shift and make adjustments as needed to meet time and service requirements.

USPS WORCESTER, MA / MIAMI BEACH, FL

Mar 2014 CCA CITY CARRIER ASSISTANT / CAREER CARRIER POSITION

To Mar 2019 Pitch up all classes of mail in sequence of delivery. Deliver and collect mail on foot or by truck. Scan and deliver parcels, certified and registered mail. Inform customers about postal services and products. Deliver and collect postage due and C.O.D. mail. Set up daily vacant routes to be delivered using auxiliary carriers.

CITY OF WORCESTER DEPARTMENT OF PUBLIC WORKS, WATER DEPARTMENT

July 2008 BUSINESS MANAGER, WATER DEPARTMENT

To Nov 2010 Manage water billing and meter reading staff which is responsible for approximately

50,000 accounts that generate about 5 million dollars monthly, 60 million annually.

Design and submit billing system updates and changes as needed. Review and process

all sewer review accounts. Assist city assessor and treasurer’s office in locating and

identifying problem parcels. Process fiscal year reports on all City, Parks, Colleges and

Public School accounts for total water consumption and dollar amounts which are used

for budgeting purposes. Review and update top 50 water consumption accounts which is then used in the City Managers annual budgeting process.

April 1995 ADMINISTRATIVE ASSISTANT III

To July 2008 Problem solving for billing inquires. Assist the Business Manager in handling customer

complaints, schedule appointments and process abatements. Manage customer service

issues such as water audits and data logging. Support billing office as needed to meet

monthly and fiscal year deadlines. Prepare new accounts for billing purposes. Manage

water meter change out program. Assist meter reading staff as needed.

Sept 1985 WATER SERVICE INSPECTOR

To April 1995 Meter reading for both commercial and residential properties. Inspect high water

consumption properties to locate and eliminate leaks. Assist the water billing office

for billing purposes as needed.

Nov 1984 WATER BILLING CLERK

To Aug 1985 Office duties include average, adjust and prorate water accounts for billing purposes.

Code and enter new services. Maintain and update fire pipe accounts. Data Entry.

EDUCATION NICHOLS COLLEGE, MAY 1991

Associate Degree in Business Management

Certifications Certified in Windows 2000, 2005 XP. Microsoft Office 2003, 2007, 2010, 2016.

References Furnished upon request.

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