Scrum Master Continuous Improvement
Resume:
Francine Tegue/Scrum Master
949-***-**** 945-***-**** Dallas,TX *************@*****.** linkedin.com/in/francine-tegue
Career Summary
•Experienced Scrum Master with a passion for Agile coaching, focused on Agile values and principles, as well as leading top-performing teams in securing the highest level of Agile performance, driving the highest quality of deliverablesu
•Serve as Sr Agile Scrum Master and lead 2 teams with 13 on- and off-shore resources, leveraging extensive expertise to guide and assist the teams in achieving continuous improvement in the quality of deliverables while meeting the Definition of Done (DoD)
•Facilitated assessment of Scrum Maturity throughout the team and organization, continuously striving to achieve higher levels of maturity at a pace that is sustainable and comfortable for the team and organization
•Collaborated with Product Owners to understand, organize, and prioritize the product backlog, working together to identify underperformance and provide the changes needed to secure high-achievement
•Leverage expertise in Agile practices, principles, and methodologies and familiarity with Salesforce lightning design and SFDC to collaborate with Salesforce architect teams to advocate Agile throughout the organization
•Performed at various organizations as Scrum Master, focusing on maintaining that development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
Professional Experience
Cognizant
Sr Agile Scrum Master 2022 – Current
•Serve as Sr Agile Scrum Master and lead 2 teams with 13 on- and off-shore resources, leveraging extensive expertise to guide and assist the teams in achieving continuous improvement with the quality of deliverables while meeting the Definition of Done (DoD)
•Perform as a servant leader utilizing clear ongoing communication to direct and manage the overall team performance.
•Provide strategic guidance to remove impediments preventing the team from reaching its goals and a flexible approach to support a rapid response to the change of Work with Product Managers, ensuring the alignment of teams with the product vision, sprint goals, and other necessary information
•Established a team culture with a collaborative environment, providing the opportunity for open dialogue discussing productive solutions to resolve any conflicts
•Lead the organization in continuous improvement events and activities, establishing an organizational focus on reducing waste and improving productivity
•Develop and cultivate cross-functional relationships, communicating regularly to establish a solid working foundation throughout the organization to achieve success
•Focus on removing any interruptions to the Development teams while training the organization concerning the impact of each change request
•Provide additional training and 1-on-1 hands-on guidance to team members, sharing knowledge and best practices
•Facilitate meetings every 2 weeks to discuss and analyze progress, ensuring the achievement of 100% Agile practice to secure the fastest delivery
Tech Mahindra
Sr Scrum Master 2021 – 2022
•Responsible for leading multiple Agile and Hybrid projects within the same or different business portfolio, directing the on- and off-shore team of 18 to achieve the Sprint and Release goals towards Product Delivery
•Performed as a liaison working with the Product Owner and Development team, providing assistance in achieving expectations and delighting the customer.
•Maintained that all entry criteria for UAT and production were met, providing support and educating the Product Owner through grooming and the resolution of product backlog.
•Provided continuous team training on Agile methodology and mindset, including strategic guidance on self-organizing to fill in the intentional gaps left within the Agile/Scrum frameworks.
•Facilitated assessment of Scrum Maturity throughout the team and organization, continuously striving to achieve higher levels of maturity at a pace that is sustainable and comfortable for the team and organization.
•Oversaw the tracking, management, and monitoring of the budget, actively analyzing to ensure performance aligns with expectations.
•Focused on removing impediments by identifying the right personnel with creative ways of thinking outside the box, providing self-management and self-organization.
•Directed and facilitated all Scrum Ceremonies, including daily stand-up sprint planning, grooming sessions, product reviews, sprint retrospectives, and other essential scrum events.
Anthem Healthcare
Scrum Master 2020 – 2021
•Oversaw the day-to-day operations of 1 or more scrum teams or project teams, performing as a single voice to the organization and technical community representing the team.
•Responsible for the release and sprint planning, daily stand-ups, spring reviews, and retrospectives, supporting continuous improvements and ongoing effective stakeholder engagement.
•Delivered spring planning sessions and provided sprint commitment updates to the organization, utilizing status reporting as well as stakeholder review sessions.
•Collaborated with Product Owners to understand, organize, and prioritize the product backlog, working together to identify underperformance and provide the changes needed to secure high achievement.
•Provided strategic guidance to the Development team and Product Owner to refine product functionality and product backlog, introducing possible approaches and solutions to accelerate delivery and ensure the product continues to achieve case objectives.
•Partnered with various levels of management, communicating progress in weekly and monthly status reports and other enterprise governance exercises/checkpoints, raising risks and issues to the Product Owner and other critical stakeholders.
•Coordinate with other Scrum Masters, Product Owners, Delivery Managers, and Domain Managers, collaborating often to ensure ongoing performance alignment.
Express Scripts Cigna
Sr Scrum Advisor – Salesforce (Team Management) 2018 – 2020
•Leverage expertise in Agile practices, principles, and methodologies and familiarity with Salesforce lightning design and SFDC to collaborate with Salesforce architect teams to advocate Agile throughout the organization.
•Collaborated with various leadership groups, including CTPOs, Directors, Sr Managers, and Architects, working together to identify organizational underperformance while supporting the Agile growth.
•Launched an initiative to teach the value around metrics, assisting the teams to grow and course correct concerning cycle time, story size, velocity, and more.
CVS Healthcare (Cognizant)
Scrum Master 2015 – 2018
•Performed at various organizations as Scrum Master, focusing on maintaining that development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
•Oversee the daily stand-up meetings, reviews, retrospectives, release planning, demos, and other Scrum-related meetings, collaborating with the Scrum teams and stakeholders.
•Responsible for assisting the Product Owner, as well as facilitating user story estimation workshops using the Planning Poker technique.
•Continuously monitor and track burndown/burnup metrics, velocity, and productivity, and deliver updates to the team and various levels of leadership.
•Leveraged Kanban task boards to visualize the workflow of work in progress, supporting the improvement of productivity.
Education & Certifications
University of Douala – Business Management
Certified Scrum Master (CSM) Professional Scrum Master (psm1) SAFe Salesforce Certification App Builder/Cloud
Core Competencies
Agile Values & Principles
Scrum/Extreme Programming (XP) Kanban ( 4 years )
Stakeholder Engagement
Team Performance
Backlog Refinement
Relative Sizing/Story Pointing
Coaching & Mentoring
Team Empowerment
Burndown & Burnup Charts
Conflict Resolution
Waterfall Methodologies
Emotional Intelligence
Software Development Lifecycle
Iteration/Sprint Planning
Continuous Integration/Deployment
Data Analytics & Reporting
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