Customer Service Store Manager

Anna Jefferson

*****.*******@*****.***

Cell: 815-***-****

Objective: To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.Great organizational skills

Management for 8 years and 30 years plus experience in customer service..I am very passionate about achievement in the workplace. If you treat them as you want to be treated they're more prone to work with you instead of against you.

Work Experience

Informal In-Home Child Care

Ottawa IL

April 2023 - current

●Provided compassionate care for the baby including feeding, bath time, play time, and age appropriate naps.

Store Manager

Lily Pads Too Boutique

Ottawa,Il

July 2019 - April 2023

●Organize all store operations and allocate responsibilities to personnel

● Supervise and guide staff towards maximum performance

●Prepare and control the store’s budget aiming for minimum expenditure and efficiency

●Deal with complaints from customers to maintain the store’s reputation

●Inspect the areas in the store and resolve any issues that might arise

●Plan and oversee in-store promotional events or displays

●Keep abreast of market trends to determine the need for improvements in the store

●Analyze sales and revenue reports and make forecasts

●Ensure the store fulfills all legal health and safety guidelines.

● Overseen sales, donations, and internal financial controls.

● hiring and terminating

●Priced items appropriately to sell products efficiently.

●Maintain outstanding store condition and visual merchandising

●Ensure high levels of customers satisfaction through excellent service

●Propose innovative ideas to increase market share

●Experience with: Microsoft Windows,Office,Word,Excel, Payroll software

Customer Service Representative (CSR)

Lincare

Ottawa, IL

November 2018-April 2019

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

●Check to ensure that appropriate changes were made to resolve customers’ problems

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

●Determine charges for services requested, collect deposits or payments, or arrange for billing

●Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

●Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

●Updating and Using Relevant Knowledge

●Processing Information

●Working with clients Health Insurance Companies including Medicare

●Documenting/Recording Information

●Performing Administrative Activities

●Developing and Building Teams

●Scheduling Work and Activities

●Experience with: AS/400 Database, Calling line identification equipment, Customer service and support software, Data entry software, Desktop computers, Fund accounting software, Medical condition coding software, Microsoft Outlook, Microsoft Windows, Oracle PeopleSoft

Healthcare Registrar

IVCH

PERU, IL

August 2018-November 2019

●Maintain knowledge of community services and resources available to patients

●Refer patients to appropriate health care services or resources

●Explain policies, procedures, or services to patients using medical or administrative knowledge

●Analyze patients’ abilities to pay to determine charges on a sliding scale

●Documenting/Recording Information

●Organizing, Planning, and Prioritizing Work

●Interacting With Computers

●Processing Information

●Evaluating Information to Determine Compliance with Standards

●Experience with: Admissions, discharge, and transfer ADT software, Computer data input scanners, Desktop computers, Healthcare common procedure coding system HCPCS, Medical condition coding software, Medical procedure coding software, Microsoft Office, Microsoft

●Outlook, Microsoft Windows, Photocopying equipment

Retail Supervisor

Kohls

PERU, IL

July 2006-August 2018

●Stamp, attach, or change price tags on merchandise, referring to price list

●Stock shelves, racks, cases, bins, and tables with new or transferred merchandise

●Compare merchandise invoices to items actually received to ensure that shipments are correct

●Receive, open, unpack and issue sales floor merchandise

●Take inventory or examine merchandise to identify items to be reordered or replenished

●Handling and Moving Objects

●Communicating with Supervisors, Peers, or Subordinates

●Processing Information

●Developing and Building Teams

●Training and Teaching Others

●Experience with: Electronic cash registers, Microsoft Outlook, Microsoft Windows, Pricing guns, Radio frequency RF scanner guns

Education

High School Diploma

Mendota Township High School

Mendota, IL

August 1986-April 1990

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