Customer Service Patient Care

RODEISHA

MOORE

PO Box ******

Arlington Texas **012 ph:817-***-**** Email:Rodeishajeanette @gmail.com Well-trained Receptionist/Certified nurse aide offering 20years experience in medical operations, excellent interpersonal communication skills with outstanding charting and patient care support skills.

Skills Summary

•TeamPlayer with professional demeanor

•Multitasking strengths while time managing

•Customer Service/Acute Patient Care

•Memorization and recall abilities

•Documentation and reporting

•Conflict resolution

•ADL/Medication administration

•Telephone/Multi-line telephone systems

•Medical Terminology/coding

•Microsoft Word/Excel

Education

Degree / Date of Graduation

Altus high School/High School Diploma: 2001

Southwest Technical School/Certification:2003

Tarrant County College: Present

Experience

2

Name of Employer

Texas Health Resources -Fort Worth,Texas

CNA/Nursing/PCT;(January 2021-Present)

MedSurg pct;Assist Pt admissions/discharges

ADLS, Vitals, EKG, etc in a hospital setting

AFFINITAS OF LAWTON -Lawton,Oklahoma

Customer Service Rep; (June 2002-July 2004 ) -Investigate customer complaints via email or phone;Answer questions related to billing and services;troubleshooting internal issues in a timely manner.

TEN OAKS RETIREMENT HOME- Lawton,Oklahoma

Lead Medical Tech; (July 2004-August 2009) -Assist Patient In their home setting with ADL’s and round the clock medication administration;documentation of new medical orders,lab’s and treatments.

BROOK-DALE PECAN PARK-Arlington, Texas

CNA/MedTech; (November 2009-August 2013) -assist patients in a dementia unit with ADLS, showers,meals and medications.Documented progress notes,behaviors, etc SERCO -Lawton,Oklahoma

Customer service Rep; (February 2014-March 2016 )-Inbound call center,verbalized customer server assisting callers with appropriate health care insurance to meet their personal budget JAMES L WEST HOSPITAL- Fort Worth,Texas

Certified Nurse Aide ; (April 2016-November 2021) -assist dementia patients in a hospital setting with activities of daily living,; reporting all changes to charge nurse in timely manner. TRINITY TERRACE -Fort Worth,Texas

Certified Nurse Aide; (February 2018-Present) -assist dementia patients in their home setting with activities of daily living,including showers, meals and appointments. Awards and Acknowledgements

Customer Service Specialists

Certified Nurse Aide (Texas /Oklahoma)

HHA;RCA(Oklahoma)

BLS(CPR/AED/infant&adult)

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