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Technical Support Customer Service

Location:
Memphis, TN
Posted:
December 09, 2023

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Resume:

**/**/**, **:** AM Fredrick Drake Browning Resume 2023

https://docs.google.com/document/d/1GNIJlBxsMS1B3jCsmQkm2KNEE6TtiLbvR-HSGlBUAmo/mobilebasic?usp=gmail 1/2 Fredrick Drake Browning

**** ******* Rd., Memphis, TN 38116

901-***-****

ad1tjh@r.postjobfree.com

CAREER OBJECTIVE

Dedicated and results-oriented manager with over 16 years of leadership and operations experience in warehouse transportation and shipping. Proven expertise in strategic planning, people management, and complex problem-solving. Safety-conscious with excellent verbal communication and interpersonal skills, seeking a challenging management position to contribute operational excellence and leadership to a dynamic team. CORE COMPETENCIES

● Expertise in forklifts, jacks, pallets, trucks, and dock machinery operations

● Proficient in logistics, quick decision-making, time management, and safety practices

● Skilled in heavy aircraft and dock machinery used in routing freight within the hub/warehouse

● Strong leadership, organizational, and multitasking abilities

● Familiarity with transportation and shipping standards, including hazardous goods

Professional Experience

FedEx, Memphis, TN

Manager, Apr 2001 – Current

● Lead and provide technical support to cargo handling employees, overseeing a team of 30+ handlers and checkers

● Managed and coordinated employee tasks, relationships, and training

● Prepared final paperwork for aircraft load verification and departure

● Reduced aircraft delays and customer complaints by recommending ID changes

● Analyzed internal processes, recommended procedural changes, and implemented improvements

● Dangerous Goods Specialist responsible for recording and managing hazardous and DG packages for three flights SAIA,

Dock Lead, July 2015 – 2022

● Efficiently sorted, handled, and loaded/unloaded freight for over-the-road equipment, containers, and city trailers

● Managed the use of pallet jacks and forklifts, including shipments of Hazardous Dangerous Goods Materials freight JOHNSTONE SUPPLY

Dock Team Leader, Jan 2001 – Dec 2012

● Supervised and observed dock operations, including forklift operations for time-sensitive products

● Tracked shipments, sorted freight, picked orders, stocked and restocked packages

● Led a team by communicating expectations and providing instruction

● Maintained a safe, secure work facility and communicated directly with priority customers ST JOHN BAPTIST CHURCH

Escort/Driver Part-time, Oct 2005 – Currently Employed

● Serving as escort driver for church and faculty members

● Assists with the overall transportation committee of the church Fredrick Drake Browning Resume 2023

11/27/23, 11:19 AM Fredrick Drake Browning Resume 2023 https://docs.google.com/document/d/1GNIJlBxsMS1B3jCsmQkm2KNEE6TtiLbvR-HSGlBUAmo/mobilebasic?usp=gmail 2/2

● Maintain and ensure transportation is serviceable

● Attending and participating in meetings and special events regarding the church ADVANCE AUTO PARTS

Assistant Manager, Jan 2000 – Jan 2001

● Managed store opening and closing procedures

● Oversaw store displays and conducted annual audits and inventory checks

● Assisted with customer and employee tasks, acted as lead in the absence of the Manager CHILI’S BAR & GRILL

Manager, Night Shift, 1994 – 2000

● Orchestrated the night shift operations as the lead, ensuring seamless kitchen procedures and exceptional customer service.

● Managed team’s food preparation and cooking processes, maintaining high standards for quality and consistency.

● Demonstrated exceptional customer service skills, resolving customer concerns and exceeding their expectations. SHERROD’S

Lead Bartender, 1991 – 1994

● Oversaw team performance, scheduling, and event organization

● Managed club cleanliness, staff, and member conduct

● Served as a lead bartender, assisted with bar set-up and break down, and handled accounting NAVY

Petty Officer 3rd Class, 1987 – 1991

● Served in the Navy for four years and received an Honorable Discharge Certificate Education/CERIFICATIONS

● Forklift Licensed

● Class C License

● ABC/Bartender qualified

● Real estate License (license on hold)

Additional Skills

● Won the “Top Chef” Award at Chill’s Bar & Grill

● Awarded a store employee award due to “Performance Excellence” and promoted to Assistant Manager at AAP. Fredrick Drake Browning Resume 2023



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