3rd Shift Customer Service
Resume:
Andrew Clark
Dixon Springs, TN *****
**********@*****.***
My goal is to work in a management position learning to manage a team and motivate them in order to bring success to my employer's business.
Authorized to work in the US for any employer
Work Experience
3rd Shift Supervisor
CNI - Wapakoneta, OH
October 2022 to Present
I am a supervisor who also acts as level 2 technician on 3rd shift. I handle both customer support and tech support calls and also am able to work to resolve issues if they go beyond what a level 1 tech can handle. I also work as the supervisor of my shift and can resolve calls if they require a supervisor's input Claims Specialist
State Farm Mutual Automobile Insurance Company - Remote April 2022 to October 2022
Investigating, evaluating, negotiating, and settling auto claims in an assigned area to include verification of coverage, legal liability and extent of damage to persons and property, which may require contact by telephone, correspondence, in person, or various electronic media. Customer Service Representative
Com Net Inc - Wapakoneta, OH
September 2014 to August 2022
• Helping customers with equipment issues for their cable and internet over the phone
• Assist with billing and account based questions
• Enter detailed call summaries into a tracking database. Cellphone Specialist
Wal-mart - Wapakoneta, OH
July 2007 to March 2009
* Helping customers set up new cellphone accounts
* Helping customers with their existing cellphone accounts, adding or removing features
* Working with representatives of cellphone companies and managing phone inventory Education
Bachelor's Degree in Business Management
Harrison College - Indianapolis, IN
June 2013 to March 2017
Associate's Degree in Medical Reimbursement Technology Harrison College - Indianapolis, IN
April 2009 to June 2012
Skills
• Account Management
• Microsoft Office
• Cold Calling
Assessments
General manager (hospitality) — Proficient
March 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Analyzing data — Proficient
March 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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