N

John Noll

651-***-****

ad1taa@r.postjobfree.com

Saint Paul, MN 55130

SUMMARY

Flexible Customer Service Representative offering 5 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Productive Call Center Representative with 5 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Personable, friendly and solution-oriented Payroll Specialest with over 3 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

SKILLS

Customer Service

Technical Support

Communicating With Clients

Complaint Resolution

Documentation and Reporting

Verbal and Written Communication

Call Center Operations

Account Updating

Answering Questions

Call Control

40 WPM typing

10 Key 8000 strokes

Data Entry

Interpersonal Skills

Proficient in Microsoft Office

Payment Processing

EXPERIENCE

Call Center Representative

Coon Rapids, MN

Midwest Disability PA/ May 2020 to Dec 2020

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Maintained strong call control and quickly worked through scripts to address problems.

Updated customer accounts, addresses and contact information within call management databases.

Engaged actively with callers, confirming or clarifying information and diffusing anger.

Navigated through computer systems to review information and respond appropriately to callers.

Offered resolutions to de-escalate calls and solve customer issues.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Consulted with customers to resolve service and billing issues.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Updated databases with new and modified customer data.

Increased customer satisfaction ratings 82% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Payroll Specialist

Minneapolis, MN

1st Bank Center/ May 1998 to Apr 2020

Researched and resolved employee payroll questions and issues via email, phone and in person.

Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.

Voided checks and issued stop payment orders to correct payroll discrepancies.

Supported payrolls, driving timely and accurate payment of employee wages.

Worked closely with human resources (HR) to safeguard confidential employee data.

Extracted information from payroll system and generated reports for various departments and vendors.

Maintained and updated database for invoicing and accounting reconciliation.

Processed new employee paperwork and entered information into payroll system.

EDUCATION AND TRAINING

Associate Degree in Nursing: Nursing Assistant

Anoka Technical College Aug 1991

Anoka, MN

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