Project Manager Management
Resume:
Dwtila Cooper
Irvington, NJ
************@*****.***
Summary
Highly Motivated Project Manager with over 12 years of experience in the worlds of IT including Voice, Data and Access Delivery. I’m looking forward to taking on the responsibility of meeting business and client expectations.
Experience
Verizon May 2020-July 2022
Project Manager / Central Office Planner
Drove the deployment of conventional and next generation Verizon core network technologies that included Unified Transport, Ultra Long-Haul (ULH), OTN Mesh, MSPP, DXC and associated electronics.
Assisted in scheduling equipment installs for Verizon’s various Central Offices throughout the country.
Partnered with clients to plan installation of services at their location(s). This included voice and data.
Worked side projects for porting telephone numbers from various providers.
Collaborated with team members to recommend enhancements to increase productivity and efficiency.
ATLAS Communications, Plainsboro, NJ July 2019 - January 2020
Project / Program Manager
Managed the access and VOIP install Global Fortune 500 companies such as O’reilly Auto Parts.
Provisioned VOIP orders.
Wrote access orders that went to various LEC’s and CLEC’s. Also coordinated the installation when ready.
Approved change requests for projects to increase financial budgets
Performed status calls for stakeholders within the company and other partners affected by the project
Worked with Network Engineers to complete necessary tasks to progress the projects.
Worked issues that stopped/blocked the progress of service implementation.
Assigned to special escalation orders.
Performed access and system Hot Cuts, Move, Add, Changes and Disconnect (MACD’s), and circuit upgrades.
Developed complex project plans based on customer requirements.
Worked to install SD-WAN, Skype for Business, SBC, Ribbon, Contact Center Solutions, SIP, Data and AT&T IP Flex.
Utilized the ticketing system Service Now to e-bond with the obsolete system used by the customer
Conducted Performance Reviews.
Assisted with interviewing of new hires for the project management team.
ACC Business / Rochester, NY Nov 2017- June 2019
Maintenance/NOC Support Engineer
Manages incoming calls from agents and customers regarding service-affecting issues.
Assisted AT&T technicians to isolate and resolve network issues at customer locations and AT&T POPs around the country.
Physically worked with equipment at my service location the site to assist in troubleshooting.
Coordinated installation calls with customers, vendors, and AT&T technicians to identify and resolve problems.
Created various trouble tickets with such systems as Remedy, UD, WFA, BMP, AOTS, USH, CABs & SmartCHAT
Interface with internal departments (Provisioning, Billing, Sales, AT&T work center supervision, etc.).
AT&T, Piscataway, NJ April 2015 – October 2015
Business VOIP Area Manager (Contract)
Area Manager for 20+ B-VOIP Team located in the US and in the Philippines.
Ported phone numbers for customers
Worked to get brand new phone numbers for customers.
Moved phone numbers from one AT&T service to another.
Provisioned and escalated new VPN and Ethernet access installations.
Worked on the BVOIP process to fix gaps for the international team.
Worked on Various AT&T Systems such as IOS, F-FLOW, GCSM, GIOM, EFMS, SPP, INSTAR, HALO, SOTS, TIRKS, POCITS, ICORE, BMOR, LNP-SOA and OCX/OMX
AT&T, Piscataway, NJ March 2012 – January 2015
BVOIP Project Manager (Contract)
Responsible for setting up Business VOIP for various companies over a 3 year span.
Responsible for working with other various service providers to port customer telephone numbers on to the AT&T network.
Coordinated BVOIP activations with vendors and other support personnel for the customer.
Provided technical troubleshooting and leadership when required.
Identified root cause, resolution and workarounds for process gaps to make sure the customer had a positive experience.
Worked on various access types such as Ethernet, DS3, ATM, Fiber Ring, OC3, OC48, OC192, and DS1
Worked on various Networks such as Private Network Technology (PNT) and BGP
Worked on various delivery types such as MPLS, MLPPP, PNT, Frame Relay
Worked on Various AT&T Systems such as IOS, F-FLOW, GCSM, GIOM, EFMS, SPP, INSTAR, USRP, HALO, SOTS, TIRKS, POCITS, ICORE, BMOR, LNP-SOA and BET Ticketing Systems-AT&T
Office 365
M/S Suite
AT&T / Sykes, Kingstee, SC April 2009 – February 2010
Managed Internet Service (MIS) Project Manager (Contract)
Successfully coordinated the installation and disconnect of Various MIS services such as DS), DS1's, DS3's, OCX, Frame Relay, ATM and DSL.
Configured Cisco routers
Multitasked up to 60+ projects at the same time.
Provided installation for high profile customers as Apple. Cisco and Walmart
Provided tech support for Cisco routers during activations of the MIS service.
Worked with various of WAN protocols such as PPP, Frame Relay and ATM
Certified Team as my teams Subject Matter Expert (SME).
Worked on various AT&T systems such as EFMS, INSTAR, SOTS, TIRKS, POCITS, ICORE
Monster World Wide, Florence, SC November 2008 - January 2009
Global Customer Service Representative
Researched data for job seekers and players to assist them with utilizing web site tools properly.
Assisted job seekers with creating monster.com accounts.
Updated resumes.
Client Logic, Kingstree, SC November 2000 - September 2001
Tech Support Representative
Provided technical assistance online and over the phone to Bellsouth customers for ADSL.
Worked with the Digital Subscriber Group to install ADSL and troubleshoot installs.
Upgraded modems for new installations; troubleshot issues with modems and programs.
Education
Indiana Institute of Technology November 2017
Information Technology
PC AGE Career Institute, Iselin, NJ July 2015 - August 2016
Internetwork Engineering Certificate
Microsoft Certified Professional
Williamsburg Technical College, Kingstree, SC 2000
Computer Technology Major, GPA 3.50
Certifications
•IT Infrastructure Library (ITIL) Foundation Certificate
IT Service Management Ver. 3 Foundation
•PMP Certification New Horizons, Woodbridge NJ
•Windows 7 & 10
Technical Skills
Proficient in Microsoft Office Suite Vista Business and Linux; NTFS permissions; backup and recovery
Administer file and print services
Knowledge of IP addressing and subnetting
Knowledge of various BVOIP handoffs such as SIP / TDM PRI, BOE and BIB (AT&T)
Working with switches and routers.
Network Security implementation and troubleshooting.
References:
Theo LaSure
******@***.***
Angela Quinn
******@***.***
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