Javascript, HTML,CSS, GITHUB,Notify
Resume:
Venkatesan K
Associate
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 2+ years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction. Personal Info
Phone
**********@*****.***
Skills
Communication Skills
Microsoft Office
Customer Service
Adaptability
Effective Time Managment
Ability to work in a team
Languages
English
Tamil
Experience
Team Member
Guardian Life Insurance / 04/2021 - 12/2022
As a Team member,
• i was trained in Annuity Products like SPDIA, DIA, IRA, Non-Qualified and TSA(Tax Sheltered Account)
• it has derived into two types Variable and Fixed Product
• Trained on additional financial and non-financial queues of annuity busi- ness like Systematic withdrawals, Fund transfers, Value plus loans, Out- going transfers etc. And able to maintain best quality and productivity in whole ramp period.
• Maintaining SLA and handling internal queries regarding process. Associate
Guardian Life Insurance / 12/2022
As a Associate,
• Reviewed and evaluated applications for completeness, accuracy, and compliance with State and Federal guidelines.
• Collaborated with agents and/or applicants in the process of capturing the necessary information to get an annuity ready to issue.
• Determined effective dates and policy and transaction acceptance re- quirements.
• Communicated sensitive policy information and policy service options to policy owners and agents on contractual provisions, statutory regulations, suitability requirements, and other related policy information.
• Publishing process reports like Daily Queue Status, SLA report, Quality and Productivity reports
Education
SSC
Sethu Bhaskara Mat Hr Sec School / 03/2015
Chennai
Percentage: 87%
HSC
Sethu Bhaskara Mat Hr Sec School / 03/2016 - 03/2017 Chennai
Percentage: 67
BCA
SRM Institute of Science And Technology / 03/2017 - 03/2020 Chennai
CGPA: 6.7
Accomplishments
Peek booster award
Chennai
Spirit Of Guardian
10/2022
Chennai
Gem Of The Week
04/2023 - 04/2023
Chennai
untitled
C, C++
09/2018 - 09/2018
Chennai
Python
08/2019 - 09/2019
Chennai
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