Venkatesan K

Associate

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 2+ years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction. Personal Info

Phone

+917*********

E-mail

ad1t84@r.postjobfree.com

Skills

Communication Skills

Microsoft Office

Customer Service

Adaptability

Effective Time Managment

Ability to work in a team

Languages

English

Tamil

Experience

Team Member

Guardian Life Insurance / 04/2021 - 12/2022

As a Team member,

• i was trained in Annuity Products like SPDIA, DIA, IRA, Non-Qualified and TSA(Tax Sheltered Account)

• it has derived into two types Variable and Fixed Product

• Trained on additional financial and non-financial queues of annuity busi- ness like Systematic withdrawals, Fund transfers, Value plus loans, Out- going transfers etc. And able to maintain best quality and productivity in whole ramp period.

• Maintaining SLA and handling internal queries regarding process. Associate

Guardian Life Insurance / 12/2022

As a Associate,

• Reviewed and evaluated applications for completeness, accuracy, and compliance with State and Federal guidelines.

• Collaborated with agents and/or applicants in the process of capturing the necessary information to get an annuity ready to issue.

• Determined effective dates and policy and transaction acceptance re- quirements.

• Communicated sensitive policy information and policy service options to policy owners and agents on contractual provisions, statutory regulations, suitability requirements, and other related policy information.

• Publishing process reports like Daily Queue Status, SLA report, Quality and Productivity reports

Education

SSC

Sethu Bhaskara Mat Hr Sec School / 03/2015

Chennai

Percentage: 87%

HSC

Sethu Bhaskara Mat Hr Sec School / 03/2016 - 03/2017 Chennai

Percentage: 67

BCA

SRM Institute of Science And Technology / 03/2017 - 03/2020 Chennai

CGPA: 6.7

Accomplishments

Peek booster award

Chennai

Spirit Of Guardian

10/2022

Chennai

Gem Of The Week

04/2023 - 04/2023

Chennai

untitled

C, C++

09/2018 - 09/2018

Chennai

Python

08/2019 - 09/2019

Chennai

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