**/**** - *******

**/**** - **/****

PAULETTE CELESTINE

LAFAYETTE, LA 705018

337-***-**** • ad1t1w@r.postjobfree.com

CAREER SUMMARY

Results-driven and highly qualified professional with proven track record of exceeding client expectations. Notably recognized for providing outstanding customer service, increasing efficiency, productivity, and revenue. Skilled in analytical thinking and leading collaborative task-oriented process to increase overall organizational performance and customer satisfaction through strategic practices. QUALIFICATION SKILLS

● CRM Platforms & Healthcare

● Research & Resource Management

● Troubleshooting & Computer Literacy

● Collaboration & Relationship Building

● Detail-Oriented & Exceptional Work Ethic

● Excellent Verbal and Written Communication

● Accurate Data Entry & Database Management

● Innovative Marketing & Negotiation Competency

● Strong Time Management & Organizational Skills

● Emotional intelligence & Customer Service Expert

● Conflict Resolution Proficiency & Cross Functional Leadership PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE / CUSTODIAL TECHNICIAN

OCHSNER LAFAYETTE GENERAL LAFAYETTE, LA

● Under general supervision, and in keeping with District-wide sustainability efforts, performs maintenance and repair of custodial and select District equipment, furniture and facilities; performs routine custodial work; and performs related work as required.

● Troubleshoot and monitor the HVAC system and other operating systems while reporting facility preventative maintenance and repair requirements to the Facilities Custodial and Grounds Supervisor to ensure proper working order and appearance.

● Maintain proper building security and safety by performing such tasks as locking doors after operating hours and engaging the buildings’ security system; strive to maintain a safe working environment through the prevention of accidents, and adherence to safe working practices.

● Demonstrate professionalism and provide quality customer service in accordance with the College’s values; maintain positive working relationships, making decisions, and solving problems; maintain confidentiality, positive communication, and accurate records. CUSTODIAN

UNIVERSITY OF LOUISIANA AT LAFAYETTE LAFAYETTE, LA

● Followed procedures for the use of chemical cleaners and power machinery to prevent damage to floors and fixtures; maintaining cleaning equipment and inventory of cleaning agents.

● Managed inventory of cleaning supplies, as well as notifying managers regarding the need for repairs or additions to building operating systems; exceeded weekly cleaning goal utilizing company’s janitorial guide, which resulted in a 3% increase in positive customer feedback.

● Performed routine maintenance activities, heavy cleaning duties and kept building and property in 08/2018 - 09/2019

02/2020 - 03/2021

01/2020

clean and orderly condition, providing transcending cleanliness for students and guests.

● Ensured spaces are prepared for the next day by taking out trash, tidying furniture and dusting surfaces; performed maintenance and minor repairs; replaced broken switches, fixed door handles and minor leaks.

CUSTOMER SERVICE / DELIVERY DRIVER

DAILY ADVERTISER LAFAYETTE, LA

● Provided excellent customer service, answered questions, and handled complaints from clients.

● Reviewed orders before and after delivery to ensure that orders were complete, the charges were correct, and the customer is satisfied with company’s overall performance and quality of service as publicly advertised.

● Adhered to assigned routes and following time schedules; abided by all transportation laws and maintaining a safe driving record, ensuring deliveries are completed in a timely and orderly manner and orders are distributed per customer request.

● Maintained a log of all deliveries and related information for reference and confirmation.

● Approved over 100% of daily delivery goal through effective time management, prospecting and proper order handling, exceeding employer’s expectations and meeting all possible requirements.

● Greeted customers, responded to questions, engaged with customer feedback, and provided outstanding customer service ensuring customer satisfaction. EDUCATION AND CERTIFICATION HISTORY

MEDICAL BILLING AND CODING / MEDICAL OFFICE ASSISTANT PROGRAM UNITECH TRAINING ACADEMY LAFAYETTE, LA

● Obtained BLS for Healthcare Providers (CPR & AED Certification) - American Heart Association DIPLOMA

LOUISIANA COMMUNITY LAFAYETTE, LA

ATTRIBUTES

Proficient in Microsoft Office, Powerpoint, Excel, Windows, Outlook, Internet research, Google Suite. Proficient in all general office skills; Data entry, email, faxing/ filing, and operating systems. Exceeded day to day goals by 100% by providing proactive and effective customer service. Drove Quality Assurance (QA) from an average of 65% to 90%. Keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Demonstrated professional etiquette and manners, improving positive feedback and 5-star ratings by 80%.

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