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Contract Analyst Customer Service

Location:
San Leandro, CA
Posted:
December 08, 2023

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Resume:

LOREN HOPPER

San Leandro, California *****

510-***-****

ad1szq@r.postjobfree.com

Summary

Years of experience with documents, contracts, and contract compliance.

Resourceful Administrator with extensive experience proving solid support in a variety of industries.

Assures compliance with existing policies and procedures.

Excellent problem-solving and relationship building skills.

Proficient in MS Outlook, Word, Excel and PowerPoint.

Utilizes strong organizational, planning, and communication skills (both written and verbal) towards improving operational efficiency.

Professional Experience

North Wind/Lawrence Livermore National Lab March 2022-September 2023 Strategic Sourcing Analyst Livermore, CA

Evaluate the compliance of the orders and transactions with various policies and procedures, Laboratory requirements, and DOE/NNSA regulations

Provide feedback via reports, email, or verbal dissemination the conclusion, corrective actions and resolution of potential violations

Sort, filter, interpret, and analyze data, and gather information to identify compliance

Conduct special analyses and provide staff assistance as required

Review documents and communications to assess orders and transactions are within Lab policies and procedures and provide input to TRRs

Swoon/PG&E November 2021-January 2022

Contract Specialist Concord, CA

Ensure contracts comply with company and departmental policies

Coordinate and oversee contracts from concept through execution

Create systematic and streamlined process within the department

Interact with both internal and external parties to develop contracts Robert Half/Lucasfilm August 2021-November 2021

Contract Administrator San Francisco, CA

Draft, review, negotiate, and administrate all types of production related contracts

Manage technology licenses in coordination with the Procurement team

Effectively communicate status of contracts and other business or legal issues with heads of departments and senior leadership

Ensure legal policies and contracts are applied across transactions on a consistent basis

Respond to legal inquiries; raise and escalate legal issues as necessary System One/Cummings Inc. February 2021-May 2021

Service Administrator San Leandro, CA

Serve as first point of contact with customers to promote quality customer service, develop positive relationships with key customers and assist with increasing business within the branch location

Assesses customers’ needs and gathers pertinent information

Creates basic quotation and work orders in appropriate systems

Provides status updates to customers and internal personnel, as requested

Working closely with the parts department

Assistance in scheduling repairs

Acara/L3 Applied Technologies June 2019-January 2020 Contract Administrator San Leandro, CA

Draft and send parts quotations from pricing list and non-price list items.

Review and redline customer contracts/purchase orders. Negotiate terms to align with company acceptable terms and conditions. Analyze data and present to management.

Proactively communicate with customers, provide updates, resolve issues, and celebrate successes.

Maintained contract documents on company database, and ensured content accuracy for reporting purposes.

Worked closely with Product Managers and shipping and receiving department to ensure delivery timeliness. Collaborated with finance to resolve any accounting issues. Robert Half/Lawrence Berkeley National Lab April 2017-April 2019 Subcontract Administrator – Level 2 Berkeley, CA

Procurement of items that are used directly in the Lab’s scientific endeavors, including custom- fabrications and equipment in a timely and cost effective manner.

Purchase of services such as maintenance and repair by purchase order or pCard.

Perform price or cost analysis and assist in source selection of qualified suppliers in accordance with the DOE and the Lab’s policies.

Proactively communicate with customers and stakeholders, provide updates, resolve issues, and celebrate successes.

Collaborated with finance to resolve any accounting issues. AB Sciex LLC May 2012-December 2016

Senior Service Contract Specialist Redwood City, CA

Negotiated terms and conditions for instrument maintenance and/or renewal contracts for over 350 clients in the US and Canada and tracked contract information in SFDC (Salesforce).

Developed a reporting and tracking system for incoming and outgoing tasks/workload. Used SAP and Oracle for contract management.

Responded to and won over 150 bids with federal and commercial clients, resulting in over $400K in service contracts per quarter.

Analyzed and Interpreted contract terms and conditions to advise management of potential risks and/or exposures.

Managed close and successful relationships with management, finance, sales and clients. StoneRiver, Inc. May 2008-December 2011

Sales Contract Specialist Oakland, CA

Managed all contractual aspects of over 200 insurance and reinsurance clients for four business units.

Negotiated, reviewed and drafted contracts, amendments, work orders and addendums for clients, vendors, and third party contracts.

Interpreted contract terms and conditions for management, salesforce and clients on contracts, amendments, and work orders between $1K to $5M.

Weekly status reporting to management and executives. Tiburon, Inc. April 1998-May 2008

Contract Administrator Pleasanton, CA

Provided end to end contract management for over 250 public safety and criminal justice clients.

Oversaw all performance bonds and insurance certificates and all aspects of third party maintenance contracts.

Negotiated, reviewed and drafted contracts and amendments for client, vendor and third party contracts.

Managed all software escrow source code issues between Tiburon and vendor. Reduced annual fees by 20% with contract consolidation and volume discounts.

Partnered closely with finance/accounting department to correct and/or resolve billing and accounting issues.

Education

Graduated with Diploma, Junior Accountant, Heald Business College, Walnut Creek, CA



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