Shamiso Chikandura

Greater Cincinnati Area • 919-***-**** • ad1szd@r.postjobfree.com

Scrum Master

Experienced Scrum Master with over 5+ years of success leading complex projects. Skilled in attention to detail, project management and reporting. Excellent communicator with the ability to leverage technical and business acumen to communicate effectively with client executives, vendors, and team members. Fast learner, currently studying and taking the PMP Certification as well as self-learning in cybersecurity to reflect my eagerness to continuously improve.

Skills:

• Scaled Agile• Business Analysis • Smartsheet • ServiceNow • Requirements Gathering & Analysis • Iterative Development Processes • Coaching • Kanban • Outlook • Microsoft Office • 3E • Azure DevOps • Jira • LexisNexis • Agile and Scrum Practices • Risk Management • SDLC •Leadership & Training • Project Management • Reporting • Confluence • Slack

CAREER NARRATIVE

Insight Global/US Bank

Remote • 5/2023 to Present

Senior Scrum Master

Stood up multiple Scrum Teams coming into new projects for IVR enhancement and optimization efforts

Introduced and facilitated Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

Collaborate with Product Owners, Business Analysts, and Technical Leads to define and prioritize product backlogs.

Improved processes for Development by creating subtasks that would align with IDM governance practices

Work with development teams to plan and execute sprints, ensuring deliverables meet business requirements and are completed within the defined timelines.

Work with development team to move from Waterfall ideology to Agile/Scrum Mindset and ideology by setting up Agile focused workshops and presentations.

Improved work process but facilitating and leading implementation of intake process to streamline process for all supported Business Lines

Coached new Product Owners on story writing, Agile Process, Scrum framework and overall understanding of requirement needs.

Improved moods of all teams, PO satisfaction and Business Satisfaction by being transparent about all processes and engaging everyone during Sprint Reviews and Grooming sessions.

Participated in QPP for Enterprise in order to share Releases from my teams and show overall value for upcoming work to be completed.

Rocket Mortgage

Remote • 3/2021 to 5/2023

Senior Scrum Master

Stood up multiple teams Scrum Teams and held workshops for Business Leaders and Development to understand scrum and importance of processes.

Introduced and facilitated team organization and ceremonies (sprint planning, daily scrums/stand-ups, sprint/iteration reviews/demos and retrospectives) to ensure Scrum principles are adhered to.

Guided, coached, and motivated the team as a servant leader to complete sprint tasks by sharing the burndown chart and significance to process.

Facilitated an environment for problem discussion, decision making, and conflict resolution to produce business value to the client/business.

Coached Product Owner on effective backlog management techniques to allow for productive planning and sprints.

Worked with Business Line and Team members on upholding Agile values/principles, such as collaboration, prioritization, team accountability, and transparency by holding weekly Agile workshops and presentations.

Tracked and communicated team progress and metrics to the appropriate audiences (stakeholders) using Sprint/Velocity reports and updates.

Participated in Scrum of Scrums and PI Planning to relay any foreseen dependencies and commitment to those for future sprints.

Syntel/Fidelity

Remote • 6/2018 to 3/2021

Scrum Master

Provided servant-leadership and mentorship to distributed Software Application Development teams and infrastructure teams to allow for personal and professional growth.

Worked with the Product Owner to ensure project scope did not increase without appropriate coverage by properly reviewing team capacity during any sprint.

Facilitated team organization and ceremonies (sprint planning, daily scrums/stand-ups, sprint/iteration reviews/demos and retrospectives) with ice breakers and jokes to continue an open and collaborative environment.

Created Dashboards to track team progress and focus on performance from an Agile mindset

Provided Department wide workshops on Agile values/principles, such as collaboration, prioritization, team accountability, and transparency in order to produce value to software builds, app updates or integrations.

Identified and removed any impediments/distractions that interfered with the team’s ability to deliver against their commitments including upholding timebox restraints for ceremonies.

Tracked and communicated team progress and metrics to the stakeholders and coached on the Scrum framework and flow for better understanding and transparency.

Syntel/TriHealth

Remote • 2/2018 to 7/2018

Scrum Master/ Agile Project Manager

Served as a servant leader to team members to ensure successful delivery of increments. Worked with Kanban Team and Scrum Team.

Improved processes by leading discussions to expose key pain points

Facilitated iteration ceremonies, determined capacity, reported weekly status and release plan updates, and ensured retrospective improvement items were tracked.

Developed schedules, tracked work, and facilitated top-tier communication with all team members.

Managed portfolios, capacity, budgets for all projects as needed.

Communicated well with teams working remote/offshore in an agile environment and ensured Scrum concepts and principles were adhered to become a voice of reason and authority when leading teams of different maturity levels

Dickie, McCamey & Chilcote,

Raleigh, NC • 3/2013 to 2/2018

Paralegal/Project Coordinator

Advocated for client needs by maintaining deep knowledge of client operations, policies, and procedures, delivering on all promises, and ensuring client satisfaction with services rendered.

Maximized attorney’s time and minimized interruptions during file evaluations by handling details in highly confidential and critical claims.

Trained office staff on new technologies implemented by Cooperate to ensure smooth transition and no disruption of pending projects.

EDUCATION

University of North Carolina-Chapel Hill

Bachelor of Arts: Political Science & English

Certifications:

Professional Scrum Master I (PSM)

Certified Lean Six Sigma Greenbelt

Certified Project Manager

Paralegal Certification (NCCP)

ISC2 (Pending 2023)

2023: PMP Certification (Pending)

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