Customer Service Store Manager

Teri Williams

Chicago, IL, 312-***-****, **************@*****.***, https://www.linkedin.com/in/williamsteril/

OBJECTIVE

Motivated and experienced retail leader eager to apply excellent work background, innovation and strong work ethic to help a great organization meet and exceed their goals and objectives.

SUMMARY OF QUALIFICATIONS

Proven experience managing P&L and exceeding sales targets in multiple recognized Retail Corporations

Excellent recruiting, training and leadership skills

More than 300 hours of training in Sales, Leadership and Customer service while at Container Store

Familiar with Microsoft Office applications as well as many retail point of sale applications

PROFESSIONAL EXPERIENCE

Store Manager 2021 to 2022

Framebridge, Chicago, IL

Responsible for coaching and training store teams to execute a seamless experience in custom framing in a new retail store while representing the Framebridge brand.

Worked closely with manufacturing facility to ensure smooth operations with Omni channel operations.

Develop, execute, and continuously improve operational activities to support financial goals.

Coordinated in-store events with marketing team.

Senior Manager 2016 to 2020

Apple Store, Chicago, IL

Responsible for supporting multiple lines of the business to achieve store operational excellence.

Developed strong relationships with the team to support solid sales results by staying customer focused.

Net Promoter Scores improved 25 points for customers shopping experience.

As People Leader responsible for supporting employee journey thru training and development.

Store Manager 2015 to 2016

Brooks Brothers, Chicago, IL

Drove sales with effective coaching of store associates and Management team through Clientling.

Created a sense of team in all commission store environment.

Used community outreach to create new lines of business.

Built Special Orders of dress shirts and custom suiting to become 25% of sales.

Area Director 2006 to 2014

Container Store, Chicago, IL and Minneapolis, MN

Sales Associate and General Management; Chicago, IL 1995-2006

Responsible for $55 million in sales,250 employees in 5 stores.

Increased market sales 22% by training store leaders in effective coaching methods, resulted in better conversion at 60% and an increase in the average dollar at 8.1%.

Daily collaboration with managers on accountability to positively support SG&A revenue growth.

Implemented follow-up strategy with potential customers to convert sales increase from 25% to 50% to achieve the targeted goals.

Developed recruiting plan to fill six manager positions in 120 days

EDUCATION AND TRAINING

University of Akron, City and St

Bachelor of Arts, Textiles and Clothing

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