Customer Service Social Services

Lawanda McLaurin

Jackson, MS ***** *******.**********@*****.*** 601-***-****

PROFESSIONAL SUMMARY:

Self-directed, resourceful, and creative professional with a genuine interest in human and social services roles. Active team member effectively communicating and collaborating with all levels of staff to ensure optimum productivity. Well organized strategic thinker with strong attention to detail. Astute customer service and conflict resolutions skills.

EDUCATION:

Everest University

Associate in science, Criminal Investigations Assistant Diploma 2015

Bryant & Stratton College 2021

Human and Social Services Assistant Diploma

COURSEWORK:

Criminology

Criminal Law.

Introduction to Health & Human Services Organizations

Public Health Issues

Family Theory and Services

Cultural Competence in Human Services

Abnormal Psychology

Introduction to Sociology

CORE COMPETENCIES:

Customer Service

Supervisory

Training

Employee Evaluation

Team Building

Crisis Intervention

Progress Notes

Problem Solving

Reporting

HUMAN & SOCIAL SERVICES SKILLS:

Comprehension of patient/client/customer service needs with various human social services environments

Implementation of ethical and legal human and social services communication techniques

Effectively communicates with supervisors, peers, and the public in diverse human and social services settings.

Evaluates and applies human and social services knowledge and skills sets to various roles.

Provides skilled assessment of client concerns and addresses with available human and social services resources.

CUSTOMER SERVICE SKILLS:

Handled all communications including telephone, in-person assistance for department for all Post Office relations.

Adhered to Official Post Office laws and regulations.

Advised customers on correct paperwork and documentation needed for appropriate services.

Resolved any customer questions, concerns about product information or service that may arise.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Handled returns and answered questions about customer accounts.

Processed payments by check, credit cards, or automatic debit

WORK EXPERIENCE:

Dollar Tree, Operation Manager/ Store Manager 2019 - 2023

Alorica, Customer Service Representative 2015 - 2019

US Post Office, Postmaster Relief 2007 - 2014

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