Data Entry Customer Service
Resume:
Omaha, NE *****
ad1swo@r.postjobfree.com
EXPERIENCE
FSC Edge, Omaha, NE — Data Entry Operator I
JUNE 2022 - PRESENT
Review and correct digital applications submitted to the US Patent Office. Obtained Level 1 Goverment clearance via detailed background check. Fiserv, Omaha, NE — Senior Claims Analyst
JANUARY 2015 - JUNE 2022
Processed Fraud and non-fraud Chargebacks for Visa and MasterCard customers. Investigated and researched reasons for chargebacks. Followed procedures for Visa and MasterCard from start of claim through completion and applied debits/credits as needed.
Comcast Cable, Beaverton, OR — Client Services
Representative
AUGUST 2005 - SEPTEMBER 2014
Researched and applied missing/misapplied payments as requested by residential cable/internet/phone customers. Processed incoming chargebacks. Placed stop payments on outgoing refund checks. Applied debits/credits as needed. Processed incoming and outgoing mail from and to both internal and external customers. Covered receptionist duties as needed.
Mutual of Omaha, Omaha, NE - Data Entry
APRIL 2004-MAY 2005
Processed/corrected Medicaid Supplemental Medical Claims Wells Fargo Bank, Beaverton, OR - Home Equity
Loans/Lines Customer Service Representative
AUGUST 2000-FEBRUARY 2004
Incoming/Outgoing phone calls to both internal and external Home Equity Loans and Lines customers. Provided balances, processed payments, retrieved statements, provided detailed notes on accounts. SKILLS
Keyboarding, 10-key, data
entry, customer service
LANGUAGES
English
EDUCATION
Benson High School, Omaha, NE — Diploma
AUGUST 1990 - MAY 1994
General Studies
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