MARCOS C. PINTO

***** ********* *****, ******** *******, MO 63043 Mobile: 305-***-**** Email: ad1swd@r.postjobfree.com

Objective Senior Systems Engineer with over 17 years of Information Technology experience is seeking a position with a company that promotes professional growth and development.

Education American Intercontinental University, Weston, FL

Master of Science, Management of Information Systems

American Intercontinental University, Weston, FL

Bachelor of Science, Management of Information Systems

Florida Computer & Business School, Miami, FL

Network Engineer

Certifications

•AWS Certified Practitioner (CLF-C01)

•Certified Ethical Hacker (CEH)

•Virtual Certified Associate (VCA) – Data Center Virtualization

•Cisco Certified Network Associate (CCNA)

•Cisco Certified Entry Network Technician (CCNET)

•CompTIA Security+ Certified

•CompTIA A+ Certified

•CompTIA N+ Certified

•MCP Server Certified

•MCP Professional

Memberships Member of the IT Integration Project Team under the 10th policy for TNT acquisition

Employment Free Lance in Senior Systems Engineer since May 2023

Custom Border Protection – Domestic Home Security (CBP-DHS), St. Louis, MO

IT Specialist (NETWORK-INFOSEC) Field Tech. Officer, April 2020 – November 2022

•Responsible for creating, deleting, migrating computer objects and creating user accounts, adding/removing users as members of security groups and distribution lists in Active Directory

•Assisted with computer hardware replacements, installing local and network printers, and resolved various software issues

•Responsible for managing eight remote sites, which includes physical security and software security via Active Directory

•Responsible for visiting various data centers (eight data centers) mounting and troubleshooting Cisco 9300 switches, C1100 routers, patch panels, power supplies, UPSs (Uninterruptible Power Supplies), servers, and network cabling

•Installed various government-based software and performed extensive troubleshooting with internal clients

•Handled trouble tickets daily which consisted of updating, delegating, assigning, reporting, closing and was awarded as the lead technician for resolving the most amount of tickets

•Acquired various security trainings to comply with government requirements as it relates to the latest security trends

•Handled various projects on a weekly basis which consists of software upgrades, hardware replacements, infrastructure hardware installation and replacements

•Assigned as the liaison for outside vendors, airport authorities, ISP (Internet Service Provider) and End-Of-Life (EOL) hardware replacements following CDP policies and procedures

•Responsible for Avaya ip phones configurations, installations, and troubleshooting

•Installed and performed troubleshooting for various Cisco 9300 switches and C1100 routers in all eight (8) datacenters

•Responsible for configuring and installing Riverbed load balancers with Adva FSP 150-GE100 series circuits

•Managed, investigated and troubleshot Outlook client issues and maintained various distribution lists in Active Directory

•Involved with migrating various accounts from on-prem Microsoft Exchange to Office 365 (O365) cloud infrastructure

•Responsible for loading various images on tablets, laptops, and desktops and adding encryption software on each device

•Coordinated software downloads to laptops and desktops using SCCM (System Center Configuration Manager)

Insight Global, Miami, FL

Systems Engineer, August 2020 – February 2021

•Responsible for troubleshooting, installing, configuring and managing System Center Operations Manager (SCOM) environments remotely for various international clientele

•Responsible for troubleshooting, installing, configuring, and managing Windows servers 2012 R2, 2016, and 2019 platforms while ensuring server uptime and operability meets customer’s service level agreements (SLA)

•Involved in building Windows servers in a test lab and sandbox environment to further troubleshoot domain controllers, SQL servers, SCOM servers while working with data operations personnel

•Implemented, maintained, and handled projects on Windows infrastructure while supporting stakeholders and partners

•Implemented, maintained, upgraded, monitored, and managed remote engineering IT services, including (not limited to) infrastructure, file, application, and SQL servers

•Coordinated the use of shared resources while adhering to and promoting datacenter standards, change control and roles and responsibilities

FedEx Express (LAC), Miami, FL

Senior System/Network Administrator and Senior Support Technician, June 1992 – May 2019

•Supported, configured, and installed various Cisco (Routers, Switches, IP phones, and Access Points (AP)) to accommodate a new acquisition (Caribbean Transport Services) in Nassau, Bahamas

•Project leader involved with remodeling datacenter cabling, fiber, network drops, patch panels, and Cisco hardware

•Configured and hardened twelve (12) servers with updates, patches according to InfoSec requirements for several 2012 and 2008 servers along with installation of what applications required for development for Miami HQ and Caribbean Countries

•Worked on collecting network configurations for Cisco routers, switches, ip phones and servers in Brazil using software maps, PowerShell utilities, command utilities, Active Directory and dozens of other tools and utilities

•Collaborated with counterparts in Brazil monitoring all network devices via Solarwinds, SCCM, and scanning software finding network related problems with computers and servers eliminating downtime

•Implemented and deployed Cisco CTIOs and IP based phones for Latin America and Caribbean division

•Configured iPhones, Androids, and hundreds of Cisco ip phones (7940, 7960, 8840 and others), including programing voice mail via Cisco Call Manager

•Involved with coordinating, implementing, and project managing expansion of twenty (20) office cubicles, which consisted of enabling ports, power availability and network access

•Recognized and awarded by our Senior Vice President of FedEx Express for executing a job well done, meeting deadlines and exceeding expectations during a major acquisition of approximately 10 TN’s

•Provided technical support for the client/server infrastructure adding and removing user accounts, adding, and removing device objects, managing files and folders permissions, plus adding, and troubleshooting network printers

•Migrated approximately 350 users, desktops, and laptops, including Organizational Units (OUs) at our Headquarters, Gateway (Ramp Facility) and Caribbean locations from Novel to Microsoft via Active Directory and Exchange management tool, including, creating users accounts, security groups, setting permissions and networked printers

•Managed approximately 350 users and machines in Miami and South America (Brazil), running Windows (2000, XP and 7) operating system platforms using Active Directory and Exchange admin tools

•Identified, diagnosed, and corrected affected local area network performance via What’s Up Gold network diagnostic tool

•Created our new helpdesk support system and infrastructure for the Latin America and Caribbean (LAC) division in Miami, the Caribbean, Mexico, South America, including Brazil, which required a technician who spoke Portuguese

Skills Corporate Training:

•EC-Council, Certified Ethical Hacker (CEH v9 Certificate Number 330935, 80 Hours Training)

•CBT Nuggets Certified Ethical Hacker Training and Lab work

•Cisco Certified Network Associate (CCNA)- Executrain

•Cisco Certified Network Associate (CCNA) - Executrain

•Cisco WAN Administration - Florida Career College

•Exchange Server 2003 Administration - Florida Career College

•Server 2003 Environment - Florida Career College

•Cisco Routing Technology - Florida Career College

Operating Systems:

Windows (95, 98, NT, 2000, Vista, 7, 8,10, Server 2003/2008/2012/2016), Red Hat Linux, VMware ESXi (6.0), Cisco IOS

Software:

VMWare VSphere Client (6.0), VMware Workstation, Microsoft (Active Directory Users and Computers, Group Policy Manager Console, Exchange Management Console, Exchange 2003), Office (XP, 2003, 2007, 2010, 2013, 2016/O365), Visio (2003, 2007), Project (2003, 2007), McAfee Endpoint Encryption, CA Unicenter (EDSM, Software Delivery Explorer, Remote Control), Symantec (PCAnywhere, Ghost, Partition Magic, Anti-virus, Firewall), Clonezilla, Cisco (AnyConnect, Jabber), SCCM, CA EDSM, CM Unit, SCOM, Solarwinds, What’s Up Gold, Nessus

Hardware:

Firewalls, Servers, Routers, Switches, DVR, Security Cameras, Cable Tester, Toner, Crimper Tool, Smartphone/Tablet (Blackberry, iPhone and Android), Wireless, Fiber Cable, Mobility and Network Printers, Adva circuits, Hypercore circuits

Personal:

Trilingual in English, Spanish and Portuguese

Excellent analytical and problem-solving skills

Work exceptionally well in a team or independently

References:

Available upon request

Contact this candidate