Team Leader Customer Experience

J a m e s A r v i l D a v i s

1-606-***-****

PO Box 191, 53 Dylan Austin Lane

Mousie, KY 41839

*****************@*****.***

Education

**** ************** **********. ******** ****** in Fine Art. Area of Concentration in Fine Art/Commercial Art.

Focus in Audio,Visual Communications,Teaching Education K-12 1981 Casey County High School. Graduate Diploma

Work Experience

May 2012-November 2023 TPUSA, INC. Teleperformance 1991 South 4650 West

Salt Lake City, UT 84104

1-801-***-****/1-877-***-**** OPT 1

***********@***************.***]

Client: American Express Travel Powered by Orbitz. 2012-2015 Call Center Service Agent. Campbellsville, KY 2017 Work At Home Agent. Premium Service

Client: American Express Travel Powered by Expedia 2018 Work At Home Subject Matter Expert

2019-2021 Work At Home Customer Experience Team Leader 2021 Work At Home Quality Assurance/Administration 2022-2023 Work At Home Customer Experience Senior Specialist with Service Excellence (offline/online) Client: Charles Schwab

2023 Work At Home Customer Experience Senior Specialist Present Supervisor: Zana West 276-***-****

2016-2017 TTEC. TeleTech @Home Englewood, CO

6312 S. Fiddler's Green Circle. Suite 100N

Greenwood Village, CO 80111

formeremployee.ttec.com

1-800-***-****/ 1-800-***-****

Client: ADP Benefits/ HealthCare Flexible Spending Accounts Customer Service Representative (Part Time)

Assistant Traner (Full Time)

Lead Trainer (Full Time)

Nesting Coach/Temporary Team Leader (Full Time)

1995-2010 CPI CORP. Consumer Programs INC.

1706 Washington Ave.

Saint Louis, MO 63103

1-314-***-****/

Fax# 1-314-***-****

www.cpicorp.com

Picture ME Portrait Studios located in Walmart Supercenters 1995-2012 Portrait Studio Manager Campbellsville KY District Field Studio Manager Campbellsville and Elizabethtown KY Market Trainer / Market Manager II 17 Locations. Campbellsville KY-Evansville IN 1990-2012 Forcht Broadcasting Inc. Q-104,WCKQ-FM

50 Friendship Pike Rd.

Campbellsville, KY 42718

1-270-***-****/ 1-270-***-****

****@******************.***

Audio Board Operator/Staff Artist (Part-Time)

Stations: Q-104fm, WTCOam, K-Country...

Supervisors: Rob Collins Bell. Trent Ford, Marty Bagby. Special Skills

Team Management, Administration and Presentation.

Human Resources, Interviewing, Hiring and Training. Computer Skilled, Data Entry.

Customer Services, Retail Sales.

Travel SABRE RED Trained.

References

Sherri Hoskins

Team Leader

Teleperformance USA

Manhattan, Kansas

******.*******@******************.***

1-785-***-****

Lori Due

Team Leader

Teleperformance USA

West Fargo, North Dakota

****.***@******************.***

1-704-***-****

Brian Dial

Taylor Regional Hospital

Campbellsville, KY

*****.****@**.***

Judy Beth Shugart Clark

Campbellsville University

Campbellsville, KY.

***************@*****.***

Contact this candidate