Technical Support Desktop

Martin Oloyede

*************@*****.*** 832-***-**** Edinburg, Texas linkedin.com/in/martinoloyede/

TECHNICAL SKILLS

·Skills – IT Support, Technical Support, Desktop Support, Customer Support, Data Analytics, Healthcare IT, Software Troubleshooting, Hardware Troubleshooting, Windows Troubleshooting, Active Directory, Microsoft Azure, Windows 10/11, Microsoft Excel, Google Sheets, Microsoft O365, HTML, CSS, Virtual Machines, VMWare View, AWS, API, SSO

·Tools – Microsoft Teams, Slack, Zoom, Dropbox, Notepad++, Heidi SQL, Clonezilla, Jira, PowerShell, Salesforce, Visual Studio Code, Jira, ServiceNow, SolarWinds, WinSCP, FTP, AWS Elemental Live & Delta, PuTTY, Confluence, NetSuite, HubSpot.

·Remote Tools – ConnectWise, LogMeIn, Team Viewer, Citrix, VNC Viewer, BeyondTrust, VPN, Microsoft RDS,

WORK EXPERIENCE

Apogee Telecom Inc. MSP Apr 2021 – Jun 2023

System Administrator I Austin, TX

·Specialize in Windows Administration, system, hardware troubleshooting, and Cloud knowledge for customers as Subject Matter Expert for Campus Engagement System.

·Acting as a client-facing resource as necessary and requested to help demonstrate products, resolve technical issues, and implementation of devices.

·Oversee daily support functions, validate, monitor, and update operational best practices and technologies through documentation, report analytics for clients, device auditing and testing by phone, email, remote desktop support and single sign-on.

DHR Health May 2017 – Apr 2021

BI Data Analyst Edinburg, TX

·Creating, analyzing, validating, monitoring, and extracting reports for the Medicaid 1115 Waiver project. Validate extracted files from Business Intelligence developers and then create reports per client request.

·Trained, maintained, and supported complex DSRIP operations with the GME program that are primarily linked to DHR on a weekly basis.

Mission Regional Medical Center May 2014 – May 2017

IS Technical Support Mission, TX

•Provide first-response support for hardware, software, applications, network, and connectivity issues at desktop, remote, and over the telephone to all hospital staff. Reset/unlock users’ accounts in Active Directory and Meditech system.

•Assign physicians Imprivata One Single Sign-On and install VMware View clients on desktops and laptops.

•Train medical staff on how to use Meditech software, Single Sign-On and other technology products.

•Act as a liaison between medical staff and Informatics team on Sepsis tool project.

SIDE PROJECTS

·Microsoft Cloud Azure Projects: Create videos on using Azure from creating user accounts on Azure Active Directory, deploying Virtual Machines and more. Projects can be viewed at this link: https://drive.google.com/drive/folders/1uonjSCpGxZltn-MOcx1T8VC1rls-fjwS?usp=sharing

EDUCATION

DeVry University 2010-2014

Bachelors of Science San Antonio, TX

Computer Information Systems

Prairie View A&M University 2000-2004

Bachelors of Science Prairie View, TX

Computer Engineering Technology

Microsoft Certified: Azure Administrator Associate (AZ-104)

Date of achievement: November 21, 2020

Valid until November 21, 2024

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