Phillnika Pierre

Customer Service Representative

Arlington, TX 76001

ad1srr@r.postjobfree.com

+1-214-***-****

Authorized to work in the US for any employer

Work Experience

Forklift Operator/Material Handler

The Cotton On Group - Arlington, TX

August 2022 to Present

Operating Stand-Up Reach Truck, Cherry Picker, Sit-down & EPJ for loading, unloading and moving materials throughout the warehouse. Receiving materials via RFScanner, cycle counting, inventory control/audits and occasional order picking. Currently, about 4 months of admin experience with shipping and receiving.

Shift Leader

Tellworks Communications - Arlington, TX

September 2019 to July 2022

Hired 9/30/2019 as Quality Control my role was to verify the correct items picked as well as quantity and to make sure product was not damaged before being shipped. 4/20/2020 was promoted over to a Picker to start picking orders that I use to QC. Also was crossed trained to replenish, load and unload, inventory audits, trained in transportation and showed how to order 50ft trailers, fedex express etc. 8/11/2020 was promoted over to shift lead over the pickers to oversee a team of 10-12 pickers. During so I provided great leadership, training and help to my team for everyday production and goals. Customer Service Representative

Teleperformance - Dallas, TX

October 2017 to September 2019

The campaign I worked for is adidas.com. I answer the phone for customers who are inquiring about their order or placing a new order, taking payments, answering the soft phone, product information, tracking orders, providing refunds, providing free return labels if their within their 30 day return period or Return Authorization form if their out of the 30 day return period, emailing customers promotion codes, assisting with escalations. Also I’ve been able to pick up on chat and email. I chat with customers about their orders, order status, cancelling orders and providing them with product information. With email it’s the same as chat. Answering customer inquiries via email. Quality Control Inspector

GameStop Warehouse - Grapevine, TX

May 2015 to October 2017

My role as QA Control was to make sure all the equipment (game systems, controllers, disk etc.) were met in final products before being shipped out of the warehouse to the local game stop stores for purchase. Education

High School Diploma

Crosswinds High School - Grand Prairie, TX

2013 to 2014

Skills

• CUSTOMER SERVICE (7 years)

• RECEPTIONIST (1 year)

• RETAIL SALES (3 years)

• CASH (5 years)

• CASH HANDLING (7 years)

• Dispatch (1 year)

• CSR

• Call Center

• Customer Support

• Customer Care

• Packaging (1 year)

• Stocking (2 years)

• Sales Associate (2 years)

• Hostess

• Host

• Guest Service

• Basic Math

• Quality Control

• Forklift

• Upselling

• Quality Inspection

• Quality Assurance

• Microsoft Word

• Order Picking

• Reach Truck

• RF Scanner

• Pallet Jack

• Order Picker

• Materials Handling

• Manufacturing

• Freight Experience

• Shipping & Receiving

• Warehouse Experience

• Machining

• Merchandising

• Load & unload

• Cherry picker

• Leadership

• Serving

• Cashiering

• Computer Operation

• Inventory Control

• Delivery Driver Experience

• Administrative Experience

• Cleaning Experience

• Shift Management

• English

Certifications and Licenses

TABC

March 2019 to March 2021

Forklift Certification

January 2020 to Present

Driver's License

Non-CDL Class C

Pallet Jack Certification

September 2023 to Present

Electric Pallet Jack Certification

July 2021 to July 2024

Additional Information

Skills

Customer service, cash handling, typing speed 30wpm, Microsoft word, Microsoft power point, Microsoft excel, Microsoft office, time management, call center, chat agent, email agent, deposits, sales, up-selling, data entry.

Languages

English- Full professional proficiency

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