Customer Service Project Manager
Resume:
Lynnette Coleman
Sales and Service Professional
Contact
Covington, GA 30014
*********@*********.***
Objective
Enthusiastic customer service/telesales representative with in-depth knowledge of working with clients for several years. Worked remotely successfully.
Experience
Key Skills
Active Listening
Project Management
Conflict Resolution
Customer Service Expert
Adaptive Team Player
June 2010 – June 2022
Real Estate Agent • Connor Smith Realty
• Advised clients on market conditions, prices, mortgages, legal matters.
• Conducted property inspections to ensure compliance with regulations and standards.
January 2008 – June 2010
Sales Representative • Telenet Marketing Services
• Generated new sales leads through cold calling and networking.
February 1986 – May 2008
Project Manager • Deluxe Financial Services
• Provided superior customer service to resolve issues in a timely manner.
• Managed new project launches and instructed teams on critical implementation.
• Solved electronic issues with bank personnel.
• Remotely served clients and conducted in-person training. Responsibilities: overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
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