Customer Service Patient Account
Resume:
Ocala, FL. *****
***********@*****.***
AMANDA SAPP
SKILLS
Computer knowledge, customer service experience, well organized, office equipment experience, work well with others
EXPERIENCE
Halifax Hospital, Daytona Beach, FL — Reimbursement Specialist 2003 - 2009
● Answer patient account phone calls
● Review all patient accounts with credit balances
● Issue patient and/or Insurance refunds
Southeast GA Health, Brunswick, GA — Billing Specialist 2009 - 2014
● Answer patient account phone calls
● Call insurance companies and review all accounts for accurate payment and/or adjustments
Cora Physical Therapy, Ocala, FL — Billing and Customer service 2014 - 2019
● Answer patient account phone calls
● Process and post daily account charges
● Bill claims to insurance companies and review paid accounts for proper adjustments
EDUCATION
Deltona High School, Deltona, FL — Diploma
1996 - 2000
ADDITIONAL SKILLS
Extensive knowledge with most computer programs and software, excellent customer service skills, experience with several billing programs, fast paced learning of new skills or tasks
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