Package Handler Sterling Heights

Thelma Brooks

Results-oriented professional highly regarded for orchestrating communication that effectively engage customers and enhance company reputation. Out-of-the-box thinker who excels in developing client relationships, meeting organizational goals, and partnering with business leaders. Proven track record of fostering client relationships while problem solving and managing complex issues creatively and to standard. Core Competencies

Communication Time Management Interpersonal Skills Microsoft Office Suite Effective Written & Verbal Communication 80 WPM Problem Solving Critical Thinking

Professional Experience

FedEx 2022-2023

Warehouse Package Handler Sterling Heights, MI

• Manually move material in packages from one place to another

• Pack products in boxes by hand and keep a record of the items packed and moved.

• Work with material moving machine operators and material recording workers to handle items and keep a record of items.

• Communicate with co-workers and clients to ensure the safe and on-time delivery of goods.

• Handle physically demanding movements like pushing, pulling, bending down, and lifting of packages.

• Responsible for handling packages without dropping or other brisk movements that could damage them.

Executive Communication Specialist 2012 – 2022

Quicken Loans Detroit, Michigan

• Provide excellent client care by answering any inquiries from clients via phone, fax, chat, email, or other mediums.

• Effectively communicate with all parties using written and verbal communication methods.

• Answer general loan servicing questions.

• Find solutions to problems using available resources.

• Identify patterns and trends that impact the client experience and communicate findings.

• Receive incoming and make outgoing calls to clients.

• Respond to urgent and sensitive client related issues.

• Consistently meet minimum quality and metrics.

Applebee’s 2007 - 2011

Waitress Sterling Heights, MI

• Delivers food and drinks to guests using Applebee’s team delivery system.

• Greet guests, answers questions, makes suggestions regarding food, drinks, and service.

• Interacts verbally with all guests creating a friendly and upbeat atmosphere.

• Relays orders to service bar and kitchen via the point-of-sale computerized register system.

• Observes guests and responds to any additional requests.

• Presents guest check to each table and accepts a form of payment. Makes correct change and/or completes the proper charge card procedure.

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• Participates in the clearing and resetting of dining room tables.

• Setup/Maintenance: duties completed prior to the restaurant opening, preferably when no guests are in. These duties include general housekeeping and duties associated with getting the restaurant ready for the start of business. These job duties are paid at minimum wage, not as a tipped position.

• All other job duties assigned by a manager to ensure the effective order operations of the restaurant.

Education

Wayne County Community College

A.S. Social Work

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