Data Entry Customer Service

Henry Ampong

571-***-**** *********@*****.*** Dumfries, VA 22026

Technical Proficiencies: Nmap, Linux, Microsoft Office Suite, Computer Proficiency, Data Entry, Troubleshooting, Verbal Communication, Customer Service, Problem Solving, Team Management PROFESSIONAL EXPERIENCE

MANPOWERGROUP, Virginia September 2023 – Present

Security Analyst

● Implemented security policies that are essential for understanding and ensuring security measures in the workforce.

● Monitored security threats and vulnerabilities such as malware, social engineering, and network attacks which helped identify potential risks and proactive measures to mitigate them

● Conveyed network security concepts for example encryption, secure protocol, and network architecture that helped secure network infrastructure and protect sensitive data.

● Gained the ability to perceive various security technologies and tools that will be used in the industry

● Focused on subjects of risk assessment and management techniques for example identifying, analyzing, and mitigating security risks

● Utilized tools and techniques such as Wireshark, Nmap, and Snort for network monitoring and analysis.

● Configured security technologies, such as firewalls and intrusion detection systems, to secure network infrastructure.

● Experience in identifying and mitigating security risks and threats. PRIDESTAFF, Chantilly November 2022 – October 2023 Help Desk Support

● Organized and archived records and documents daily.

● Worked with different software including customer relationship management and used digital communication.

● Assured office equipment and various rooms were given the right amount of needed supplies for productivity in the workplace.

● Sorted all files according to the most recent date and disposed of files with earlier dates.

● Monitored and maintained computer systems and networks.

● Oversaw installation and upgrades of security software on student laptops and equipment.

● Provided inbound phone-based customer service.

● Adapted to frequent changes in policy, product offerings, and call center operations.

● Managed multiple computer applications/technology tools and efficiently navigated window tools (MS Office); including Outlook and Excel leading to efficient customer data entry and information retrieval for hundreds of customers.

EDUCATION

NORFOLK STATE UNIVERSITY, Norfolk, VA

Bachelor

Certification

CompTIA Security + Ongoing

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