Customer Service Warehouse Worker
Resume:
Elisa Kane
Enthusiastic Customer Service expert
Saratoga Springs, NY 12866
*********@***.***
Authorized to work in the US for any employer
Work Experience
Warehouse Worker
Target Distrbution Center - Wilton, NY
April 2021 to Present
Accurately identifies, verifies, records and receives inbound shipments and to insures product and packaging quality. Receivers work with and instruct other individuals in insuring proper sorting, segregating, staging and flowing of inbound product. Modified mentor trained to assist new hires with any questions in regards to the job requirements.
Assistant Manager
Spot Coffee - Saratoga Springs, NY
September 2018 to April 2021
• Customer service is a huge key to our success
• I am in in charge of the other employee that is working line, which includes making sure they complete all tasks for closing line. Counting the drawer and closing the front line, which includes breaking down of espresso machine and much more. I handle all customer relations and problems and submit a report at the end of each shift.
• Preparing all food and drink items in a timely efficient manor.
• I am a key holder and have the responsibility of opening and preparing the store for daily business. Unit Secretary / Safety Companion
Saratoga Hospital - Saratoga, NY
August 2016 to September 2018
* Perform a range of clerical duties that supported the operations of the unit.
* Manage/assemble chart procedures, assign call backs, handle inventory and replace items when needed.
* Serve as an important link in the communication chain ensuring information is transmitted between nursing personnel, hospital personnel, physicians, patients, family members and other guests.
* Assist patient upon request; follow HIPAA policies / procedures to ensure confidentiality of patient information.
Pharmacy Technician Sales (Remote)
Doctors Pharmacy - Saratoga, NY
August 2015 to July 2016
• Managed my own time and work quotas
• * Initiated outbound calls to provide information on company's prescription refill plan.
* Reviewed and made necessary corrections to information entered into company computer system.
* Ensured customers were assisted properly and addressed their questions and concerns while adhering to company guidelines and policies.
Waitress
Hong Kong Bistro - Apalachicola, FL
April 2014 to August 2015
* Assisted in taking orders from customers.
* Utilized cash register to complete transactions with customers using cash and credit cards.
* Adhered to schedule at the same time I was attending Ultimate Medical Academy for Medical Billing and Coding.
Admissions Specialist
Weems Memorial Hospital - Apalachicola, FL
December 2012 to March 2014
* Maintained responsibility for collecting patient information and submitting into health land, while checking insurance coverage and completing applicable data entry for billing purposes.
* Effectively coordinated efforts with peers and senior healthcare professionals to promote optimal outcomes.
* Led organizational customer service standards as initial liaison with public via phone and in person. Residential Habilitation Assistant
Saratoga Bridges - Malta, NY
January 2009 to December 2011
* Provided extensive daily care for individuals with disabilities in home settings.
* Assisted in all bathing, home cleaning, medication administrating and meal preparing efforts.
* Recorded/charted daily patient activity and played central role in helping them achieve personal objectives.
Server / Customer Service
Friendly's Restaurant - Springs, NY
October 2007 to September 2011
Maintained full knowledge of menu and restaurant processes, correctly/efficiently processed payments and change and mastered organization's point-of-sale system for automatic order taking. Shift Lead
Dunkin Donuts - Saratoga Springs, NY
September 2004 to August 2007
• Served customers
• Maintained cleanliness of store
• Assigned and deligated staff shift jobs
• Counted drawers
Education
Associate in Occupational therapy assistant
Maria College of Albany
September 2019 to Present
Diploma in Insurance Billing
Ultimate Medical Academy
2015
Skills
• Typing (5 years)
• Excel (4 years)
• Data Entry (4 years)
• Customer Service Skills (10+ years)
• Phones
• Food Service
• Shift Lead
• Customer Service (10+ years)
• CSR
• Call Center
• Customer Care
• Shift Supervisor (4 years)
• Team Member
• Crew Member
• Fast Food
• Key Holder (2 years)
• Assistant Manager Experience (2 years)
• Medical Coding
• Medical Billing
• Developmental Disabilities Experience (4 years)
• Residential Cleaning
• HIPAA
• Medical Terminology
• EMR Systems
• Time management
• Microsoft Excel
• Microsoft Word
• Vital Signs
• Caregiving
• Hospital experience
• Microsoft Office
• Microsoft Outlook
Certifications and Licenses
Forklift Certification
Assessments
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Proficient
Data Entry — Highly Proficient
November 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Proficient
Supervisory Skills: Directing Others — Familiar
July 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Familiar
Teamwork: Interpersonal Skills — Highly Proficient June 2019
Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Highly Proficient
Scheduling — Highly Proficient
June 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Highly Proficient
Scheduling — Familiar
May 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Medical/Chiropractic Receptionist — Highly Proficient November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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