Wanda Ward
Sandyville, WV ***** *************@*****.*** +1-606-***-****
Authorized to work in the US for any employer
Work Experience
Secretary/Bookkeeper
Napier Trucking - Williamsburg, KY April 2013 to July 2016 Maintained all financial matters for small trucking company.
Bartender
Fifth Amendment Bar and Grill May 2011 to September 2012
Cashier
KVAT Food City - Hazard, KY January 2011 to November 2011
Customer Service Representative/Call Center
Sykes Enterprises, Incorporated - Chavies, KY May 2007 to October 2009 Call center representative for Bank of America.
Waitress/Cashier
Dairy Queen
February 2005 to February 2008
Sales Associate
Walmart - Hazard, KY September 2006 to April 2007
Education
Clinical Medical Assistant Certification Choice MD - London, KY
May 2017 to September 2017
High school diploma
Leslie County High School Class of 2006
Skills
• Typing (10+ years)
• Customer Service (10+ years)
• Sales (9 years)
• Windows (10+ years)
• Injections (Less than 1 year)
• Venipuncture (Less than 1 year) • Phlebotomy
• Triage
• Vital Signs
• Patient Care
• Pharmacy technician experience
Certifications and Licenses
Clinical Medical Assistant
Pharmacy Technician
Customer Focus & Orientation — Highly Proficient*
Responding to customer situations with sensitivity Full results: Highly Proficient* Customer Service — Highly Proficient*
Identifying and resolving common customer issues Full results: Highly Proficient* Sales Skills — Proficient*
Influencing and negotiating with customers Full results: Proficient*
Call Center Customer Service — Expert*
Applying customer service skills in a call center setting Full results: Expert*
* Indeed Assessments provides skills tests that are not indicative of a license, or continued development in any professional field.