Customer Service

Priyanka Dua

********.*****@*****.*** 945-***-**** Allen, TX 75002

Summary:

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amount of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills:

Product specifications

Regulatory compliance

Documentation & Reporting

Accommodation planning

Call monitoring

Report preparation

Email correspondence

Schedule management

Customer services excellence

Complaint resolution

Customer retention

Experience:

Freelance Interior Designer Consultant (02-2015 - Current)

Consulting and creating aesthetic interior design as per client requirement.

Interfaced effectively with design team.

Contractors and vendor management.

Bharti Airtel Ltd (02-2008/04-2010)

Senior Executive – Customer Service Department

Handling customer communication (internal & external).

Content proof reading and editing.

Planning promotional launches and events with the marketing team.

Broadcasting new product/service launch mails to all departments.

Air India (05-2005/08-2008)

Cabin Crew

Worked as an in-flight cabin crew executive on the Indian Airlines Domestic & International flight.

Worked as VVIP Cabin crew for chattered flights of eminent passengers.

Work also included acting as the senior most cabin in-charge on flights & leading a team of junior executives on most of the domestic / international sector flights.

In addition to the on board flight duties, preparing MIS reports & document the flight details.

Work in close co-ordination with the various inter departmental team of Air India ranging from Aircraft Maintenance technical team, Catering team, Airport ground staff.

Training Undertaken

Ab-initio training course for Cabin Crew by Indian Airlines Ltd

Trained by Matrix Life Systems in Customer Delight, Hyderabad

Aviation Security Program conducted by Indian Airlines Ltd.

Dangerous Goods Training

ITC Marriott Welcome Hotel (12-2004/05-2005)

Guest Relations Executive

Coordinating & managing events ensuring comfortable stay of the guests.

Interacting with other reputed hotels Reservation & Sales departments for enabling guests to be accommodated in case over booking in peak seasons.

Worked closely with all the other departments to provide hassle free stay of the guests.

Physical check of the rooms allocated to VVIP guests to ensure all amenities are in place and any special requests by guests are adhered to.

A4A Solutions (07-2004/12-2004)

Account Manager – Reservation & Sales

Interacting with public and professionals in the Hotel Marketing business on a conceptual scale and selling the idea of hotel marketing.

Negotiating with Hotels, Resorts and tourism related groups to finalizing contracts for the Company.

Assisting the team for making arrangements for individuals/groups for their business/leisure travels and design their itineraries as per clients’ convenience in the most cost effective way.

INTERNSHIPS (2003–2004) - As a part of Masters Degree Program

Taken up close to four months internships with some of the most reputed organizations in India as mentioned below:

Internship of two weeks News Service Division – All India Radio. Was associated with various units and gained experience in reporting of events, preparing pool copies for news bulletins and news based programs both in Hindi and English.

Worked as an intern on the News Desk of The Hindustan Times for four weeks.

Internship for four weeks in Doordarshan Kendra, New Delhi. Was familiarized with different facets of Program Production, Presentation, Transmission and Script Writing for Electronic Media. Worked closely with the Producers of Evening Live Show TV Show aired on Doordarshan.

Internship for four weeks in Zee Telefilms Ltd. Was associated with the On-line department.

PROFESSIONAL QUALIFICATION:

Masters Degree in Journalism (2002-2004) from Makhanlal Chaturvedi National University of Journalism – Noida

MBA (specialization in HR) from Symbiosis Center of Distance Learning

EDUCATIONAL QUALIFICATION:

B.A. – History (Hons) in 2002 from Sri Venkateswara College, Delhi University.

Grade 12th - AISSCE from CBSE in 1999 from Convent of Jesus and Mary, New Delhi

Grade 10th - AISCE from CBSE in 1997 from Convent of Jesus and Mary, New Delhi

PERSONAL PROFILE:

Date of Birth: 21st March 1981

Marital Status: Married

Nationality: Indian

Languages Known: Fluency in English and Hindi, Understand Punjabi

HOBBIES:

Traveling

Reading

Music

Professional Objectives Highlights:

Confident, methodical and highly motivated goal oriented professional with proven expertise. Experienced

over multiple customer services oriented industries ranging from hospitality, aviation, customer operations,

business operations and vendor management.

Contact this candidate