Content Moderator Francisco Bay

Lamyaa Luna

******.******@*****.*** 510-***-**** San Francisco Bay Area, CA

LinkedIn: https://www.linkedin.com/in/lamyaa-luna/ Enthusiastic, fast learner and motivated at building a positive and organized workspace. Proven ability to effectively analyze complex data to identify problems and formulate solutions. Currently working as a content moderator for Arabic, French, and English languages in an important project with a big company. Seeking a similar opportunity in the same domain TECHNICAL SKILLS

Multi-tasking Attention to Details Independent Contributor Result oriented Energetic Self-motivated

● Proficient: Microsoft Office Suite, Gmail, Google Sheets, Google Drive, and Outlook

● Analytic Skills: Probability, Statistics, Inference, Regression, Optimization, Simulation, Data visualization PROFESSIONAL EXPERIENCE

Google via Tech Firefly Content Moderator/POC @YouTube Ads Mountain View, CA 10/2021 – Current

● Audited ads that consist of visual, text, and audio per shared guidelines. Increased the count from 350 to 650/day per user within 1 month.

● Created daily reports using Google Sheets and automized the flow by ensuring consistency and accuracy of reviewed content.

● Collaborated with multi-locale users in multi-languages to increase productivity.

● Reviewing content in multiple languages for grammar, quality, legal, and localization issues.

● Ability to review sensitive material such as political, adult, and controversial topics.

● Facilitating language assessments for new hires and making sure they are qualified for the targeted language.

● Currently acting as a point of contact of my Local to facilitate communication between agents and leads.

● Creating Audits and managing google sheet

● Trained and mentored new hires.

● Achieved the lowest weekly misalignments by communicating with the team and making sure that all agents are on board with the updated guideline.

Elite Translingo Client Service Coordinator Hayward, CA 08/2019 – 10/2021

● Worked closely with international translators covering over 100 languages.

● Assigned documents to the translator and made sure it is being translated to the targeted language.

● Proofreading translated documents and assuring accuracy before certifying them and delivering them to the client.

● Provided assistance to the client in person, via email, or telephonically

● Kept clients updated about their documents and assured their satisfaction while staying calm and collected with high client demand.

EDUCATION

Paralegal Certificate, Chabot College, Hayward CA. 2021 Westlaw Paralegal Certified 2021

LANGUAGES

Arabic (Native) English (Fluent) French (Intermediate)

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