Dennis Rocker

Mobile, AL *****

ad1s5w@r.postjobfree.com

+1-251-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Operations Manager

Surge Entertainment Center by Drew Brees - Mobile, AL August 2023 to Present

Assistant Manager

Hooters of America - Mobile, AL

November 2022 to August 2023

• Coordinated schedules and assigned staff members' and employees' shifts

• Oversaw day to day restaurant operations

• Served as Assistant Manager for months

• Counted cash drawers and coordinated change orders for employees

• Answered questions from customer over the phone, email, and in person

• Opened and closed restaurant

• Trained new employees on company processes and procedures

• Counseled, mentored and disciplined staff

Kitchen Manager/Cook

Socu - Mobile, AL

November 2019 to January 2021

Lead cook

Loda bier garten - Mobile, AL

April 2019 to October 2019

• My position and accomplishments varied,depends on where I was employed and what I was expecting. Assistant Manager

SAADS Health Care - Mobile, AL

October 2018 to February 2019

Lead Cook/Sous Chef

Grand hotel - Point Clear, AL

September 2018 to January 2019

Chef Assistant

Baumhower's - Daphne, AL

June 2018 to January 2019

Chef

Ruby Tuesday - Mobile, AL

April 1998 to May 2016

Lab Technician

American family care - Mobile, AL

October 2015 to April 2016

Phlebotomist/Lab Assistant

KEDPlasma, USA - Mobile, AL

May 2012 to February 2014

Handle customer inquiries, complaints, and compliments. Prepare, serve and show wonderful southern hospitality to a wide range of costomers.

Key Acco mplishments:

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

• Became the lead "go-to"person for new reps and particularly the company s primary mentors/ trainers of both new and established employees.

• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, list ening skills, problem resolution and politeness.

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Commercial Sales Representative

01/ 2014-02/ 20 15, Ked plasma, Mobile, AL

Handled incoming calls from potential donors as well as future employees. Supervised donor floor, lab, screening, rooms, and an office daily. Upgrade donors from 250 donors/ day to 427/ day in less than 4 months.

Key Acco mplishments:

• Recognized as "# 1 Customer Service Rep" (out of 20 reps in division). Ranking was based on accuracy, customer service, duration of calls and availability.

• Co-developed on-the-job training program that reduced training time from eight weeks to five.

• Contributed to an 8% annual donor increase in 2014 by improving lead-generation and donor- tracking techniques.

Education

Bachelor's in psychology

Faulkner University - Mobile, AL

2015 to Present

Skills

• Food Prep

• Food Service

• Time management

• Computer literacy

• Event planning

• Restaurant management

• Retail sales

• Hospitality management

• Culinary experience

• Hospitality

• Cooking

• Records Management

• Kitchen Management Experience

• Microsoft Access

• Kitchen Experience

• Restaurant experience

• Retail Management

• Banquet Experience

• POS

• Merchandising

• Supervising Experience

• Sales Management

• Inventory Control

• Profit & Loss

• Knife skills

• Sanitation

Certifications and Licenses

Lab tech,medical assistant, xray tech,chef

January 2018

food handler certificate

ServSafe

February 2023 to February 2028

Certified Phlebotomy Technician

Medical Technologist

MLT Certification

Medical Laboratory Scientist Certification

Additional Information

SKILLS

Skill Name Skill Level Last Used/ Experience

Customer Service Expert Currently used/ 10 years

Call Center Service Operations Expert Currently used/ 10 years Complaint Handling/ Dispute Resolut ion Expert Currently used/ 10 years Sales Lead Generation Expert Currently used/ 10 years Data Entry/ Records Management Expert Currently used/ 10 years Mult iline Phone Use Expert Currently used/ 10years MS Word, Excel and Access Intermediate Currently used/ 8 years

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