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Customer Service High Level

Location:
Buffalo, NY
Posted:
December 08, 2023

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Resume:

Jennifer L. Augus

716-***-**** ● ad1s5j@r.postjobfree.com

PROFESSIONAL PROFILE

Professional, offering extensive, diverse experience which includes accurate recording and submitting Grant/RFP documents. Possessing a very high level of customer service experience working in a highly diversified environment. Expertise in calendar management, strong time management skills, attention to detail and follow-up, researching and gathering information, mentoring/training new employees, creation of correspondence, ordering office supplies, phones, copying. Proficiency with Microsoft Office Suite and database management. Recognized as being a professional, always with a positive teamwork attitude, willing to learn and committed to excellence.

EMPLOYMENT HISTORY

Treehouse Foods, Buffalo, New York (2.5 years)

Quality Control Tech

• Accountable for inspecting and testing food products and various devices/equipment, monitored production lines

• Ensure compliance with specifications/quality control, maintained accurate records University at Buffalo, Buffalo, New York (1/2021-5/2021) COVID Tester (Contract position)

• Accountable for utilizing proper equipment to test faculty and students in a safe and timely manner Erie County-Land Records, Buffalo, New York (6/2019-2/2020) Erie County Clerk

• Indexed land records such as Satisfaction of Mortgages, Affidavits, Deeds and Mortgages

• Determined all documents were legal and assembled properly

• Possessed a high level of understanding legal and real estate language required Imaging Staffing Services-Mid-Erie Counseling Services, Buffalo, New York (2/2017-3/2017) Medical Assistant (Contract Position)

• Checked in clients utilizing Anastazi and ePaces patient database programs in a timely manner, validated insurances, handled new client paperwork, ran daily database reports, filing, copying, phones Robert Half Associates-University of Buffalo, Buffalo, New York (6/2016-8/2016) Staff Consultant (Contract Position)

• Accurate calendar management, timely database entry, resume and journal review, grant submissions, travel arrangements, creation of spreadsheets and correspondence, filing, phones Roswell Park Cancer Institute-Principal Secretary-Dept. of Cell Stress Biology, Buffalo, New York (18 years) Associate Research Administrator/Grant Writer/Administrative Assistant

• Coordination of meetings, calendars, grant/RFP submissions, journal submissions, assisted new employees, employee evaluations, resume review, interviewing, budgeting, H1 Visa applications, submission of regulatory documentation, patent forms, legal documentation, payroll, patent applications, regulatory meeting arrangements, scheduled travel arrangements, database management, worked with other departments on numerous specific projects EDUCATION

Bryant & Stratton Business Institute, Associate Degree Administrative Assistant (graduated with honors) Daemen College, Bachelor's Degree in Music Performance COMMUNITY

Roswell, Park, ERAP Committee Member, Coordinator for the Annual Pastoral Care Christmas Giving Program United Way/Daffodil Coordinator ● Benefit walks ● Ride for Roswell ● Toastmasters International



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