SUSAN M. SERENO

Mobile: 917-***-**** • Email: ad1s4b@r.postjobfree.com

SUMMARY

Passionate Agile Coach with 15+ years of empowering people to achieve their potential. Servant leader with demonstrated history of coaching and mentoring at all levels of the organization. Organized, detail oriented and focused self-starter able to strategize, prioritize, negotiate conflict, and communicate effectively with external, neighbor, and internal team members.

SKILLS

• Facilitation

• Mentoring

• Leadership

• Collaboration

• Communication

• Systems Thinking

• Continuous Integration /

Continuous Delivery

• Problem solving

• Change Management

• Emotional Leadership

• Value and Flow mapping

• Stakeholder Management

• Agile Project Management

• Empathy & Active Listening

• Lean, Agile, SAFe,

Scrum@Scale, Kanban, XP, and

LeSS methodologies

EXPERIENCE

Senior Manager, Agile Coach, CVS Health 10/18 – 10/23 Change agent and thought leader by leveraging Agile, DevOps, and leadership experience to influence change across the Enterprise. Formalize scalable effective practices including high-quality story definition and methodology design. Lead broad organizational change and transformation activities with the development of strategies, roadmaps, integration, implementation, and the operations of complex information systems. Empower leadership and teams to identify core issues and provide guidance on how to continuously improve. Network with other coaches within CVS Health to build the agile practice. Coach and support several lines of business as part of CVS Health's overall agile transformation (XP, Scrum, Lean, and SAFe). Train Scaled Agile curriculum, Rally, and Kanban. Program Director/Coach (Consultant – Randstad Technologies), ESPN 04/18 – 10/18 Lead large-scale, complex IT programs from initiation through closure. Daily hands-on management of technology activities utilizing agile and Scrum development practices. Additional responsibilities include non-technical tasks such as user training, business process re-engineering, and organizational change. Agile Project Manager/Coach, Travelers 07/14 – 104/18 Coach, mentor, and train individuals and teams on DevOps and Lean-Agile principles and the Travelers’ Lean-Agile framework. Work directly with teams to help them adopt and improve their Lean-Agile methods and practices. Drive efficiency and optimization of a team’s delivery toward meeting or exceeding company goals. Launch, stabilize, and optimize teams and trains. Embrace and model Agile and Lean thinking. Project Manager Lead (Consultant - TekSystems), Cigna 01/14 – 07/14 Manage the Enterprise Content Management Center of Excellence (ECM CoE) work pipeline and coordination of ECM- related activities in support of strategic initiatives across the organization. Engage and drive infrastructure activities by interfacing with other infrastructure project managers to deliver ECM/FileNet solutions across the enterprise. Agile Project Manager (Consultant – APEX), ING 05/13 – 01/14 Manage multiple projects in Web and CRM Services Project Management Office through all phases of SDLC across all business lines. Create and maintain all project artifacts including CBA and investment proposals. Manage project deliverables and maintain status reports to the core team, project sponsors, and stakeholders. Identify and negotiate schedules, milestones, and resources required to meet project objectives. Agile Project Manager/Release Train Engineer, Cigna 02/12 – 05/13 Manage the delivery and implementation of the first phase of the new IFP Integration Layer using Agile methodology. This includes all Cigna working systems (data warehouses and mainframe) from quote initiation to final corporate ledger. Work with Product Owners and Scrum Masters to manage sprints and deliverables. Work with multiple business areas and outside vendors to negotiate an aggressive schedule to meet the Affordable Care Act delivery date. Manage the Stand-Alone Dental project using Agile Methodology. Resume – Susan M. Sereno page 2 of 2

Senior Project Manager (Consultant - TekSystems), OptumHealth 09/11 – 02/12 Senior Project Manager (Consultant – Talus Partners), Lincoln Financial Group 05/11 – 09/11 Project Manager, CIGNA 01/08 – 05/11

Sr. Business Analyst/Project Manager, Travelers 03/07 – 01/08 Agile Project Manager / Analyst (Consultant – Moreira), ING Financial Services 01/06 – 12/06 CERTIFICATIONS

• SAFE 6 Practice Consultant

• SAFe 5 Program Consultant

• SAFe Release Train Engineer

• SAFe DevOps Practitioner

• SAFe Agile Product Manager

• SAFe Advanced Scrum Master

• SAFe Product Manager/Product

Owner

• Project Management Institute –

Project Management Professional

• KMP I: Kanban System Design

• KMP II: Kanban Management

Professional

SOFTWARE

• Jira

• Jira Align

• Rally

• Miro

• DevOps

• Confluence

• HP Quality Center

• Microsoft Office 360

EDUCATION

MA. Technical and Professional Writing. Northeastern University. BA. English/Communications Arts with a concentration in Business Management. Emmanuel College.

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