Pang Lovelett

****MarylandAveE St Paul, Minnesota 651-***-**** ad1s2r@r.postjobfree.com

Administrative generalist with 10+ years of experience in helping and fulfilling the company’s staffing needs and expectations. Bringingmyownpersonalbrandofcommunication,organizational skills, and positive attitude to help lead and improve the dynamic work atmosphere. Teamplayerwithgreat communication skills, strive for daily improvements, meeting high quality of work, and driven and highly motivated.

Experience

August 2019 - June 2023

Server Hoggsbreath Bar & Restaurant 2504 Rice St Little Canada, Minnesota 55113 651-***-**** Greet and welcome customers as they enter the establishment, take food and drink orders, serve food and drink orders when order has been received, memorizing up to ten or more draft beers, handling cash and credit/debit transactions on POS, taking take-out and curb-side orders over the telephone and through delivery services like, Door Dash, Grub Hub, and Chow Now and delivering it to the appropriate customers, stocking server station, and light cleaning as needed. October 2022 - December 2022

Front End Coordinator Fresh Thyme Market 955 Co Rd E East Vadnais Heights, Minnesota 55127 651-***-****

Cashier and operated cash register, handled cash, credit, and debit transactions, ensure a fast, efficient, and smooth check-out, addressed any questions or concerns from customers, count and balance safe, make change for other associates as needed, close down registers, key-carrier, assist management team with closing as needed.

September 2021 - December 2021

Sales Associate Volkart May 3405 Annapolis Ln N, Plymouth, Minnesota 55441 800-***-**** Prospecting, qualifying, and capturing leads, primarily through the telephone, speaking to top decision makers across a broad spectrumofindustries,meeting and exceeding client requirements for leads generated daily.

March 2021 - May 2021

Adminstrative Assistant IJCAPHO 2025WoodlaneDr,Woodbury, Minnesota 55125 651-***-**** Processed applications for recent graduates of ophthalmology assistant program to see if they have met the required criteria to receive a certificate, processed payments or refunds to student’s account, payments lke application, examination, or re-examination fees. December 2020 - March 2021

Customer Excellence Associate Allina Health Call Center 8880 Evergreen Blvd, Coon Rapids, Minnesota 55433 888-***-****

Primarily worked in a call center setting, answering between 20-40 calls daily, documenting and using correct templates to document telephone calls & sending the documented call to the correct department or provider, the ability to type 40+WPM.

February 2019 - August 2019

Prior Authorization Representative Prime Therapeutics 2900 Ames Crossing Rd, Eagan, Minnesota 55121 800-***-****

Receive and initiate drug requests, accurately input requests into the company’s system so that the request may be routed to the next process, adhere and practice laws surrounding patient information and data privacy, at times contact provider’s office, hospital, and clinics for additional patient information.

December 2012 - September 2017

CertifiedMedicalAssistant(AAMA)/Medical Receptionist Pediatric Surgical Associates 2530 Chicago Ave S, Minneapolis, Minnesota 55443 612-***-**** Welcomes patients and visitors by greeting them in person, on the telephone, answering or referring inquiries, optimizing patients’ satisfaction, provider time, and exam roomutilizingeffectivescheduling, quickly learns and effectively uses the electronic health records system, EClinical works, Cerner, run urinalysis according to state and federal laws, order office supplies, scanningmedicalrecordsand attaching to patients’ charts, roompatients,take vitals and input into patients’ EHR, verify patients’ health history, drug and food allergies, at times scribe for provider, assist provider withminorin-office procedures, like bladder ultrasounds, & in-office circumcisions, collect co-pays and office fees as needed, prepare patient charts for future clincs, verify health insurance benefits, requestingmedicalrecordsand filling out proper forms to obtain those records, assist nurses with triaging telephone calls, phone in prescriptions to pharmacies, assist withmedicationrefillrequests,traveling to outside clinics to assist provider as needed, maintain patients’ privacy and always practicing HIPPA, and practicing within a certifiedmedicalassitant’sscopeofpractice.

Skill Sets

● Ability to work under pressure

● Critical thinking

● Active listening skill

● Problem-solving

● Willingness to learn

● Experience administering injections

● Pediatric care

● Cerner

● Epic

● EClinical Works

● Medical record

● Patient care

● Vital signs

● Medical scheduling

● Laboratory experience

● Business development

● Insurance verification

● Hospital experience

● Medication administration

● Multi-lingual

● Upselling

● Communication skills

● Merchandising, stocking, & facing

● Telephone etiquette

● Appointment scheduling

Education

December 2012 - June 2015

Rasmussen College - CertifiedMedicalAssistant(AAMA) Associate Health Science, A.A.S

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