Hewlett Packard General Management

o **** Telecommunications Engineer graduation Telecommunications Institute (University)

o 1990 BACCALAUREAT Math.

Main Management training:

o Telecoms Mini MBA Technical focus 2006 Telecoms Academy o Situational Leadership 2011 Telecoms Academy

o Business Plan 2013 (Ecole Supérieure Algérienne des Affaires) ESAA o Project Management 2013 (Laboratoire en Organisation & Gestion d’Entreprise) LOGE o Leadership Management Dale Carnegie Training

o Encadrement délivrant les habilitations Schneider Electric o HR for non-HR 2012 IIR Middle East

o Appraisal Skills 2005 EXPERIOR

o Facilitation Skills 2005 EXPERIOR

o Management under pressure EXPERIOR

o Change Management 2006 EXPERIOR

o ITIL introduction 2017 DJEZZY

Technical training:

o Administration et utilisation UNIX (SINIX) 15jours SIEMENS o Logiciels de communications sur UNIX sur X25 et RTC SIEMENS o X25 3jours SAGEM

o Formation sur la planification des réseaux GSM, PLANICOM SORFECOM o Planicom 2G, Communication and traffic module SORFECOM o SERIZ USER Training SERIZ

o Seriz User Training (Alarm system) SERIZ

o Investigations with the K1205 analyzer Tecktronix o Pratique Utilisation HPUnix Hewlett-Packard

o Pratique et utilisation HP-UX Hewlett-Packard

o Pratique avancée HP-UX : Shell Posix Hewlett-Packard o Administration système et réseau sous HP-UX1 Hewlett-Packard o Alcatel NSS maintenance and operations ALCATEL

o NMC2, CDR collector, Impact HC3.1 sur l’exploitation ALCATEL o A1338 Alcatel CDR collector ALCATEL

o Alcatel SSP HC, NMC2& File collector ALCATEL

o HLR & RCP & OCB 283 Quality of Service ALCATEL

o Administration of PLMN function level 2 ALCATEL

o Administration Network & System ALCATEL

o ALCATEL 900/1800NSS investigation with the K1205 analyzer ALCATEL Adel DEKALI

25 years of experience in telecom operators

Operations Management (OpCOs)

Date and place of birth: 09-09-1972 BISKRA / ALGERIA Gender: Male

Address: Cité Mounia 2, Bt G, app N 8 Souidania, ALGIERS 16000 ALGERIA

E-mail address: *********@*****.***

Phone: +213-***-**-**-**/

o Advanced Maintenance SSP ALCATEL

o Advanced RCP and HLR maintenance ALCATEL

o Introduction NGN et ALCATEL 5020 ALCATEL

o R6/U1 to UMAX Enhancements – Expert Level ALCATEL o GPRS CORE NETWORK R2.3 ADMINISTRATION & MAINTENANCE ALCATEL o G9 MSOFTX3000, G9 UMG8900, i-Manager M2000 Huawei o IP Network Technologies and service training Huawei o Operations & General Management, International Delivery, Team Building and Leadership, o Ability to understand and address the needs of the business through commercial and technology or process solutions that delivers explicit business value, o Projects management,

o Time management, analytical direction, organizational project planning, o Managed services, Digital transformation,

o Decision making,

o More than 24 years of experience in telecommunications and mobile operators inside and outside of Algeria.

o 17 years of experience and success in driving company/Technical operational growth, o 17 years’ experiences with Operations “NOC and FLM” management including Spare parts management “since company start-up”,

o SOC oriented profile,

o International experience, “Lebanon, Centre Africa, Burundi, Guinea Conakry, Cap-vert, China, Belgium, Maldives …,

o Deep skills of 2G, 3G and 4G technologies, basic knowledge of 5G, o Deep skills on core network Packet core, switching core, IP/MPLS and Transmission …, o Deep knowledge on company financial indicators, (Balance Sheet, Income Statement, Cash Flow Statement, Revenue, EBITDA, EBITDA margin, work capital ….) o Good knowledge in company performances, company budgeting management, cost accounting, cost efficiency and cost saving, cost model ….)

o Good knowledge of NFVI, SDN, Cloud technologies, o ITIL and eTOM practices,

o Familiar with Billing systems, charging system (CS), DWH, provisioning, VAS, IT support, o Vendors and subcontractor’s management: NOKIA, Huawei, ZTE, NEC, Ericsson, TEKELEC, HP, IBM, Roam-ware …,

o Service providers management: WIS, Oran-LINK, TIS, TATA, FTLD, Google, Facebook …, o Big experience with more than 3 years with the biggest consultants and international auditors’ companies such as McKinsey, Bain, Goetz partners, Renauld Berger, Mercer …, o Integration and management of FNA (Facebook) & Google caching, o End to end Problem-solving capability (core, access network, transmission and IP network), o Crisis situation management, DRP and BCP,

o Long- and short-term Business plan and company strategy development, o Good knowledge on the different technical-services and products, o Good skills on telecom company management and strategic objectives development, o Very good experience on the different technical Infrastructure areas: Data Processing, Engineering, Operations, Transmission: SDH, Optics, optical fibre, submarine cable …, o Strong attention into the details,

o End to End contract development and management such as WLA, SLA, OLA & KPI (Key Performance Indicators) management,

o Escalation process development,

o Good knowledge on Work Force Management (OSS, Faulty Management, Performance Management, inventory),SS7 tracking, Roaming Tools, Tektronix, NOC to SOC transformation

…,

o Support of SWOT/PORTER standards best practices and contribute to continuous improvement for the benefit of the organization,

o 3G/4G RFQ development and vendor assessment (maintenance and operation part), o Job description development,

o Challenges and Costumer centric,

o Risks measurement and management,

o Microsoft Project, Excel, Word, Power Point, Outlook, Visio, Share Point … o General Manager of the first operator in Algeria in terms of subscribers, coverage and revenue o Management up to 19 Million of subscribers with required quality of service, o Management of more than 4900 employees,

o Responsible for increasing revenue from 113 Billion DZD to 119 Billion DZD, o Yearly Budget Management up 114 Billion dinars,

o eTOM/ITIL implementation on company organization, o Projects Managements through the governance process (BiG data / ERP/ coverage / capacity/Road map/ budget ),

o 2G, 3G and 4G implementation (more than 9500 physical sites including transmission and IP/MPLS),

o 5G tender preparation, and new spectrum attribution, o Yearly saving more than 350 million USD,

o Field maintenance modernization with the introduction of the OSS/WFM tools, o Installation of local repair centre during the “ban period” which allow OTA to save the quality of service during 4 years without OEM repair,

o 4GMARK configuration change after bad tests results allowing the success of the ARPT 4G test commercial lunch,

o NOC transformation to meet 2016/ 2017/2018 (Vimpelcom/ Veon) initiatives for OPEX and CAPEX saving (best saving done within the Veon group), o Expertise Filial development,

o Develop the ICT organization O&M part,

o New numbering plan strategy and technical implementation. o Maldives: NOC technical support in DIRAGHOU operator (02 months), o Burundi: Audit technique Core network technical audit (7 days), o Centre Africa Republic: Core Network technical audit (7 days), o CAP VERD: Core Network technical audit (7 days), o GUENIA Conakry: Core Network technical audit (7 days), o Lebanon: Disaster recovery workshop and implementation, (7 days), o China: Huawei R&D visit to approve and validate Huawei core network equipment products, o China: technical audit applied to Voyager “telecom multivendor repair services”,

(15days),

o Amsterdam: Managed service project. 2014 (7days), o Belgium and France: WIS and MedCable visit: Handover MedCable submarine cable 2010 (5 days),

From 10/2021 till now:

Telecommunication expert and consultant freelance

From 09/2020 till 10/2021: CEO National Operator Mobilis Telecom Algeria Accomplished bottom-line executive with extensive experience in general management, build

(technology and marketing), operations (technology and commercial), enterprise strategy, governance, financial, procurement, P&L and budgeting, joint ventures, outsourcing partnership,.. Very good perspective understanding of business priority, revenue diversification, business and operations model transformation

Cross-functional communicator interfaces effectively with high profile business customer’s manufacturers, distributors, consultants, engineers, staff, vendors, government organizations and media R&D expertise at identifying business opportunities. Strong leadership competencies Consistently deliver on product vision, strategy and roadmap. Achievement Highlights:

o Increase the number of subscribers from 18 Million to up to 19 Million with required quality of service,

o Management of more than 4900 employees and more than 10 main suppliers, o Responsible for increasing revenue from 113 Billion DZD to 119 Billion DZD, o Yearly Budget (CAPEX/OPEX) Management up 114 Billion dinars (Budget, PR, PO, In-service,), o Radio quality enhancement from 3 Mb/s to 16 Mb/s average overall network, o Radio (2G,3G,4G) densification and implementation of more than 2800 sites, o Core packet expansion and upgrade management,

o Transmission / IPMPLS expansion and capacity upgraded (+1100 Links/230 nodes), o Optimization, support and maintenance (+9500 physical sites), o Preparation of the tender of Revenue sharing solution (RBT, VoD, Games, …), o National Roaming implementation/Portability (technical and administrative solution), o Billing system expansion and upgrade (from 20 million to 24 million subscriber), o International solution for Data and voice traffic management to ensure +20% of additional revenue

(Hub, SCCP carriers, …)

o Put in place a new strategy (up to 2025) for business diversification and revenue enhancement, and transform our suppliers to business partners,

o PO/PR negotiations for the main telco and IT equipment, o Radio and core Planning management,

o eTOM implementation on company organization,

o Preparation of Digital transformation,

o Management of main biggest projects such as ERP, BIG DATA, DATA CENTER, Engagement platforms, international roaming agreements, …

o Customs clearance problem solving with the implementation of the right procedures o Enhancement of service Quality and KPIs enhancement by up to 300%, o Enhancement of financial KPI (up 10% YoY)

o Vendor Management (Ericsson, Huawei, ZTE, NOKIA, IBM, 3TECH…) o Leading the main executive meetings such us:

- Monthly Ex-com Meetings

- Monthly Investment committee

- Biweekly Technology management meetings

- Biweekly Financial management meetings

- Biweekly Commercial management meetings

- Biweekly Performance management meetings

Good knowledge in:

o Engineering, build, Billing, Cloud, data centre, IT… o Technology, Financial, marketing, commercial, procurement, budget, business plan management.

From 01/2019 to 09/2020: Expert consultant EADN

(Entreprise d’Appui et de Développement du Numérique)

Mainly in charge of but not limited to:

o Telecom Companies audits “Technical part”,

o Projects management such as: operation excellency, cost efficiency, o RFQ preparation and Technical recommendations,

o Special projects management,

o Contract audit and development,

o Technical process audits.

From 01/2014 to 01/2019: Operations and maintenance Director VEON Ex/VIMPELCOM/DJEZZY

Mainly Responsible of:

o Managing up to 340 engineers and CTO/ Excom/ Dircom reporting, o Strong assistance to the Technical departments through the development of the needed procedures and regular meeting,

o Maintenance and NOC strategy definition and update on yearly basis. (including the objectives and special projects),

o Day to day NOC and FLM activities based on the network and service quality reports, o Saving and cost reduction from 42 M$ to 20 M$ to maintain network with more than 12500 EN, including 2G/3G/4G, 33 MSC and 04 submarine cables stations, o Maintenance OPEX and CAPEX management,

o Business plan development with needed business case study, o Budget review on Monthly and quarterly basis,

o 3rd party Contract development, updates and management with more than 26 suppliers, vendors and subcontractors,

o Vendors and Subcontractors penalty management,

o Managing the vendor’s/subcontractor’s performances across to the steering committees with the TOP 5 suppliers,

o First and second level 2G, 3G and 4G maintenance, rollout support, site acceptance and clean-up, o Managing NOC and FLM operations planning with 0 risk management, o SLA, OLA, WLA development,

o Vendors and Subcontractors support management on daily, weekly and monthly basis, o Special projects governance,

o Implementation of more than 20 initiatives leading to 20 M$ as yearly saving, o Job description elaboration and updates according to the latest approved strategy, o Setting forth the yearly and monthly objectives, o Operations and maintenance quality of service management, o Define all related KPI’s to meet the defined budget and quality required, o Maintenance of the submarine Cable (Algiers, Oran, Annaba and Marseille).

Member of:

o Veon ATB (Algerian Transformation board): committee with Veon in charge of the technology part of Djezzy business unit (DBU) monthly o Veon APB (Algerian Performance board): committees with Veon auditors like McKensey, Bain, Goetz partners, Veon internal groups on demand o EMT (Extended Management Team) bi-weekly o TMM (Technical Management Meeting) bi-weekly o TM (Technology Directors Team Meeting) bi-weekly o PMM (Performance Management meeting) bi-weekly o CMM (Commercial Management Meeting) on demand o FMM (Financial Management Meeting) on demand o HRMM (HR Management Meeting) on demand o Dircom on demand

o Vendors and suppliers steering committee bi-weekly o BAC fraud protection with the government Organ.

Internal Meetings :

o FLM bi-weekly review meeting: discuss and review: main field trouble tickets, projects status, work-orders status, budget status,

o NOC bi-weekly review meeting: discuss and review: main L2 trouble tickets, quality problems, work-orders status …,

o Subsystem review meeting: status of the planned projects with the engineering, vendors and rollout also to update the existing plans according to the load of work, project impact and risks, o Vendors, suppliers and subcontractors bi-weekly meeting and o Budget monthly review meeting: check the provisioning

Special projects :

o Leading “Managed service project” including BOT process, o Access network sharing with competitor operator “ooredoo”, o Optical Fibre sharing with competitor operator “ooredoo”, o Vendor consolidation (FLM, FO, GPM) and

o FLM and NOC activity insourcing within new operation model. From 08/2009 to 12/2013: NOC Senior Manager ORASCOM TELECOM ALGERIA Leading OTA to maintain the core and access network (more than 18 Million active subscribers), by developing the needed operational procedures, budget, team building and the construction of the needed competencies.

Inter-department interworking such as IT and technical departments. The main responsibilities. o NSS/OSS/BSS/Transmission level 2 Operations management, o Trouble tickets management,

o Budget management (till 25 M$) and suppliers contract management, o E2E Disaster recovery project design and follow up, o E2E Suppliers Contract management,

o Field maintenance management,

o Local repair project management,

o Spare part management,

o Managing network with more than 17 Million subscribers, o Special projects (3G, Roaming tool, OSS, ...) and o New projects developments.

From 02/2005 to 07/2009: NOC NSS/GPRS/IN/VAS Manager ORASCOM TELECOM ALGERIA o Maintenance and support Lev 2 and 3 Responsible for core network carrying 15 million subscribers,

o 17 MSC, 04 DMSC, 04 TMSC and backup, 23 HLR, 06 STP, 04 SGSN, 01 HLS, 01 NGHLR, o 09 OSP, 03 SMSC, 01 VMS, 01 VSMS, IVR’s

o Core Network Disaster recovery responsible,

o New numbering plan implementation and cutover,

o Validation of technical maintenance contract and SLA, o Management of the trouble tickets with suppliers, o Core network KPI analysis and action plan performed, o Reporting,

o Technical support for NOC NSS department,

o Technical support for NSS engineering department, o Analysis and validation of new projects and new NE integration on the network, o Analysis and validation of all solution given by the suppliers, o Upgrades (Firmware, Software and Hardware) and patch’s follow, o Ensure the corrective and preventive maintenance, o Develop and validation of KPI formulas,

o Handel all the Billing issues related to the CDR transfer, format and decoding and o GPRS, Post-paid, Pre-paid Roaming performance.

From 01/2003 to 01/2005: NOC NSS Team Leader ORASCOM TELECOM ALGERIA o Technical Responsible of level 2 and 3 support for the core network maintenance and operation

“NSS, NGN, GPRS, STP and NMC”

o Manage 30 engineers for 2nd and 3rd level support in the following areas: NSS, BSS, IN/VAS, GPRS, Multi-mediation, provisioning, Data Core network and International roaming implementation and technical acceptance tests,

o First responsible of all core network projects,

o Manage the complete Core Network inventory (assets, HW, SW and lifecycle), o Validate all designs (HLD & LDD) submitted by the vendors and engineering, o Validate all time plans, follow up the core rollout and the resolution of the outcome’s issues o Organize and lead periodic meeting with vendors, manage Ad-hoc technical meetings and take part in vendor Steering Committee meetings

o Manage the trouble tickets resolution with vendors local and remote support, o Approve the vendor solutions proposal including the maintenance releases, o Follow up the network growth and performance on voice, data services, signalling traffic and release plans for re-dimensioning or expansion,

o Interface with marketing, Engineering and IT for any VAS services evaluation/implementation, o Review and validate the BoQ submitted by the vendor in the Core Network area, o Manage with Engineering Core Network feature usage for expansion and dimensioning reviewing discussion with the vendor,

o Analyse Core Network KPI’s and stats concerning inter-connect to order expansions with the other networks (PLMN, PSTN and International Carriers), o Issue RFP for all new VAS services and Core Network expansion. From 11/2001 to 12/2002: NOC NSS Expert ORASCOM TELECOM ALGERIA

o Maintenance and operation of ALCATEL systems:

HLR (A8360/62M), RCP (A8360/62), SSP (RCX and HC), OMC (A8360), OSWS, NMC2. o Maintenance and operation of Huawei systems:

MGW8900, MSOFTX3000, i-Manager M2000

o Automation of periodic tasks execution, with ALCATEL macro commands and UNIX Shell, o Trouble shouting analysis and problem solving,

o Integration of new network elements,

o Implementation of new promotions and new projects, o Routing MSRN, HO, MSISDN Optimization and configuration, o Implementation and trouble Shouting of International ROMING (Outbound and Inbound) and o Quality of service (QoS) and core network audit. From 03/1998 to 11/2001: Telecom office manager ALGERIAN BANK (CPA) o LAN, MAN, WAN installation and cabling system,

o SIEMENS UNIX Server (RM200, RM300 model C SIEMENS), (HP9000) installation and configuration,

o Development and make in service a SW application for the interconnection between different CPA agencies via RTC and X25 and

o Installation of Automated bank tellers.

From 12/1996 to /03/1998: Telecommunications engineer INTERIOR MINISTRY PABX installation, configuration commissioning and acceptance. Visio-conference solution implementation

From 09/1996 to 12/1996: Telecommunications engineer ECRN

(Entreprise de Construction et de Réparation Naval) Responsible of the installation of telecommunication’s equipment on the military boats. At the shipbuilding and repair company. (ECRN) Oran,

From 01/1996 to 06/1996: University Teacher University of BISKRA o Professor of physics,

o Professor of mathematics.

Alaa Abdelghaffar - Group Director Technology - VEON LinkedIn ****.************@****.***

Phone: +316********.

Neacsu Valentin - CTO - Kyivstar LinkedIn

********.******@********.***

Malyshev, Roman - Director Supply Chain Management Network *****.********@****.***

Main RFQ preparation and projects Management:

o Enterprise Resources Planning (ERP) (ORACLE),

o Enterprise Data Warehouse-BIG DATA- BI,

o Enterprise Content Management (ECM),

o Information technology service management (ITSM), o Anti DDOS solution acquisition,

o SMS A2P (national and international) monetisation, o International traffic revenue increase by applying a new hub exclusivity, o New international roaming agreements,

o Upgrade Enterprise messaging,

o Call centre modernisation,

o Network Operation Centre (NOC) modernisation,

o Data centre and cloud expansion (storage capacity expansion, new storage solution, processing expansion, footprint expansion …),

o Development du sells force management for end to end SIM card tracking and sells management, o RFQ revenue sharing (RBT, SDP, gaming, VoD…),

o Commercial offers development (post-paid and prepaid)(B2B, B2C and B2G), o New 1012 radio sites (all generations),

o LTE, DCS, U900, 3rd Carrier, Add sectors projects management, o Network Supervision platform modernisation,

o Physical radio sites Environment enhancement (power, AC, grounding, overhauling …), o Hybrid Micro Wives (MW) short, haul and metro (+1140 sites), o Modernisation of Network synchronisation (RFQ),

o Optical fibre network deployment,

o Coverage densification (2G,3G and 4G) (+475 Sites) in 3 quarters, o 4G coverage and capacity expansion (1800 Mhz and 2100 Mhz) (+2400 sites), o RNC/BSC (all vendors) expansion and deployment,

o EPC, vEPC expansions and upgrades,

o Cloud vPCRF deployment,

o SMSC, SMN, vVPN (GDR),

o ENM (all vendors) upgrade,

o OMC virtualisation,

o Network support, maintenance and optimization,

o Algerian Market benchmarking,

o Number Portability,

o National roaming.

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