RICHARD DOWNS

**** ** ******** ***** ****

Lethbridge, AB T1K 4G9

Cell: 778-***-**** Email: ad1s2b@r.postjobfree.com

HIGHLIGHTS AND QUALIFICATIONS

Facilitated the closure of an established business due to unexpected loss of owner ensuring all details were completed.

Demonstrated model work ethic through near perfect attendance, working additional hours and receiving written accolades for always going above and beyond.

Commended by employer for exemplary customer service skills.

Showed adaptability by working alone or as part of a group.

Proved loyalty by maintaining long-term employment.

CUSTOMER SERVICE SKILLS

Greeted clients in a friendly, courteous and jovial manner.

Built sustainable relationships of trust through open and interactive communication.

Worked to improve customer experience and obtain client satisfaction through problem solving, actively listening and showing empathy.

ADMINISTRATION SKILLS

Processed payroll, payroll remittances (source deductions) and both corporate tax and Goods and Service Tax Installments for multiple companies ensuring accuracy and meeting deadlines.

Performed daily tasks such as invoicing contractors, taking payment information, dispersing phone calls, filing, making bank deposits and bank and visa reconciliation.

Have knowledge and experience using: QuickBooks; QuickBooks-On-Line; Excel; Word and Simply Accounting.

WORK EXPERIENCE

Administration

Peggy Yelland and Associates/DW Bookkeeping and Tax 2017-2023

Skillfully entered new tax clients into tax program and efiled Federal Tax returns electronically through software programs.

Went above and beyond by traveling to clients who were immobile.

Filling in for colleagues doing payroll and other duties in their absence.

Administration

Corbett`s Painting Ltd. 2006-2017

Demonstrated ability to work alone overseeing and managing the office.

Ran multiple errands such as taking supplies to painters, documents to contractors and payrolls to various job-sites.

Prepared Statutory Declarations (a sworn statement inducting all accounts for labor, products, services and sub contracts incurred have been paid in full in order to receive second and subsequent payments).

EDUCATION & TRAINING

Microsoft Excel-Level (Micro-credential) 2023

Teamworks Career Centre

Legal Assistant Diploma Program (Honors)

Sprott Shaw Community College 2004

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