Customer Service Management Specialist

JN

JAMIE NEARY

ad1s16@r.postjobfree.com 727-***-**** Land O' Lakes, FL 34638

Detail-oriented Management Specialist equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments and works well under pressure. Flexible hard worker ready to learn and contribute to team success and work for a Company with the opportunity for growth and advancement. Organizational skills

Time management

Clerical

Data management

Planning

Data evaluation

Collaboration

Leadership

Microsoft Office

Customer service

Computer skills

Cross-selling and upselling

Policy adjustment knowledge

Asset protection expertise

Payment collection

Insurance verification

HIPAA guidelines

Records maintenance

St. Petersburg College Tarpon Springs,

FL

Materials Management Specialist

10/2011 - Current

Inventory and examined incoming shipments to confirm consistency with records and routed materials to appropriate department. Generated accurate work orders, Move Request forms and RPA's confirming property tag numbers and location are correct to manage accurate routing of materials.

Operated forklift and a variety of equipment to assist in loading and unload truck, sorting, distributing, and processing inventory in the warehouse.

Utilized PeopleSoft to organize and maintain shipment records, including RPA's, Move Request Forms and Board approved Survey Numbers to donated or dispose of old furniture and equipment. Tracks and updates operational records including inventory, delivery status, and storage records; updating and correcting inventory records; Locates missing inventory as necessary.

Nationwide Insurance Agency Palm

Harbor, FL

Insurance Agent

02/1998 - 10/2011

Engaged customers and provided high level of service by carefully explaining details about documents.

Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs resulting in upselling products and services. Coordinated appointments and consultations with clients to identify individual needs and gain beĴer understanding of overall financial situations.

Drove client retention by increasing savings opportunities and identifying Summary

Skills

Experience

premium discounts.

Increased data collection accuracy by recording client account information with zero discrepancies.

Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.

Received underwriting approvals after accurately completing applications for insurance coverage.

Dr. Wolf and Dr Marks Clearwater, FL

Front Desk Receptionist

10/1996 - 01/1998

Checked patients in and out for appointments and collected co-payments. Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Protected patients by observing strict HIPAA guidelines. University of South Florida Tampa, FL

Bachelor of Arts in Business Administration

04/2004

Minor in Marketing

Minor in Management

St. Petersburg College Clearwater, FL

Associate of Arts in Business

12/1999

Countryside High School Clearwater, FL

High School Diploma

05/1996

Bright Futures Scholarship Recipient

National Honors Society Member

Who's Who Among High School Students Recipient

St. Petersburg College Tarpon Springs, FL

Associate of Science in Health Information Technology Expected in 12/2022

Recognized as Employee of the Year 2020 for outstanding performance St. Petersburg College Promoted from Warehouse Assistance to Materials Management Specialist, in less than 12-months Powered Industrial Truck Operator's License - 2012 2-20 Agents License - 1999

Education and Training

Accomplishment

Certifications

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