Customer Service Representative
Resume:
SHERRYE R. FRAZIER
Experience
Education
CUSTOMER SERVCE TICKET COUNTER
SUN COUNTRY AIRLINES
Greeting passengers at ticket counter to check in, get boarding passes, answer questions, help with checking baggage, pushing wheelchairs, gates for arrival and outgoing fights domestic and international, getting passengers rebooked on other flights, doing APIS for international flights.
4/2017-CURRENT
MEMBER SERVICE REPRESENTATIVE
HENNEPIN HEALTH
Answering all member and provider questions regarding insurance benefits, claim payments, setting up transportation to and from medical appointments, issuing bus cards, extensive customer service via phones and face to face …
6/2016-2/2017
MEDICAL BILLER
TWIN CITIES PAIN CLINIC
Patient accounts, payment posting, speaking to patients regarding balances on accounts, setting up payment arrangements and taking payments reconciliation of accounts, charges and billing out claims to insurance companies to be paid. Follow up on denials and appeals and all other billing office procedures.
9/2015-6/2016
CLINIC COORDINATOR/PULMANARY, PRIMARY CARE, CARDIOLGY
U OF M PHYSICIANS GROUP(TEMP)
Utilizes strong customer service skills, greet and welcome patients and their families as they check in, checking itinerary for the day. Verifying insurance, demographics, making appointments, taking copays and all other office procedures.
1/2014-9/2015
FRONT DESK RECEPTIONIST & SCHEDULER
TWIN CITIES MEDICAL IMAGING
Responsibilities including extensive phones, scheduling of patients, pre-authorization for services, scanning documents, burning cds with reports and images, making reminder calls, collection of payment from private pay and all general office procedures.
3/2013-1/2014
BILLING AND COLLECTIONS SPECIALIST
MEDSEARCH TEMPORARY SEVICES
Entered BCBC, Aetna, MHP and mental health remits electronically and manually. Working denials and aging reports, verify mental health benefits and charge entry. Collection of outstanding balances for DME rental equipment placements. Follow up and entering notes in JD Edwards (accounting system) resolving issues with payments, presenting purchasing quotes to payers considering purchasing equipment, manually resolved EDI errors and submitting back to payers with necessary medical records documentation needed to get all claims paid and follow up on denials.
4/2008-3/2013
PATIENT FINANCIAL REPRESENTATIVE
Answered questions and resolved complex issues with patient information and demographics, worked with outreach clinics regarding patient information, verified and validated patients insurance and benefits.
COMMUNITY SEVICES
Educational Tutor, Gary Youth Services Bureau
1991-92 Minnesota Vikings Cheerleader
1991-92 Super Bowl Participant Star of Pre-Game Show
Current Minnesota Vikings Alumni Cheerleader
Host at Tail Gate Party at Minneapolis Convention Center
Special Guest appearance at HBO Private Party
Guest on Radio Sports Talk Show
1991-92 World Series, 1991-92 Final Four and NBA All-Star Games Participant
References upon request
1986-87
Distributive Marketing
Skills
Typing 65 + WPM, Navister, 10-key
Apex, MS Office, Outlook, Epic, MNits,
TMG Call, Citrix, Cisco Finesse
Contact
14030 Chestnut Drive #301
Eden Prairie, MN 55347 /
12814 West Edgemont Avenue
Avondale, AZ 85392
***********@*****.***
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