Jr. Project Manager/Scrum Master

NICOLE JAMEN Email: ad1rzp@r.postjobfree.com Phone: 931-***-**** USA

SUMMARY:

Experienced project manager with strong technical background. Elate in identifying strategic opportunities and helping companies deliver on the promise of their roadmap while leading product development through all phases. Over 10+ years of compound experience in the finance sector, start-up organization and social media platforms with a demonstrated passion for adding value and facilitating process improvements within allocated resources and on schedule. This expertise has enabled the ability to successfully drive numerous efficiencies across many roles while motivating teams to be proficient in Agile values. Currently studying to obtain the PMP certification by the end of the year 2023. CERTIFICATIONS:

Professional Scrum Master I (PSM I) Certified Scrum Professional (Scrum.org) March 2023 Six Sigma White Belt January 2015

SKILLS:

• Project planning & Execution

• Problem solving & decision making

• Project management/UAT Testing

• Quality Assurance & Control

• Budget Management

• High Change

Management

• Policy/Procedure

Enhancement

• Continuous Process

Improvement

• Team Leadership &

Collaboration

• Client Relationship

Management

• Risk Assessment &

Mitigation

• Strategic-thinking skills

PROFESSIONAL EXPERIENCE:

Meta Platforms, Inc. (fka Facebook, Inc. via Prolim Inc) Project Manager, Commercial Legal Menlo Park, CA (remote) August 2022 - May 2023

• Successfully led multiple projects impacting over 2.9 billion clients globally while providing transparency and control over their personal data; leading to 20% increase in data security and 30% increase in stakeholder satisfaction.

• Support the effort of over 20 UAT participants, resulting in a 90% success rate in triaging issues and providing resolution, leading to a 30% increase in participant satisfaction.

• Championed the Agile transformation effort and trained the team to build understanding of Agile principles through the usage of Asana as a project management tool resulting in synergy and efficient collaboration across teams.

• Recognized for successfully coaching and training a newly assembled team while providing comprehensive training to new Scrum masters to promote agile methodologies and foster a culture of continuous learning.

• Defined project requirements, scope and deliverables tied to the business goals. Demonstrated organizational skills by tracking timelines, milestones and maintaining detailed project plans in Asana in order to efficiently reach the project's objectives. Goldman Sachs Inc.

Project Manager/Scrum Master., Canada Security Settlements Salt Lake City, UT

March 2015 - 2022

• Led a team of 15 professionals in the implementation of a new trading platform, resulting in a 30% increase in trading volume.

• Led the firm’s Canadian market data migration and digital platform transformation’s efforts impacting 15+ teams and 100+ existing processes while managing risk and continuously posting all global stakeholders through verbal and written communication.

• Undertook overall responsibility of leading/managing project development. Facilitated scrum meetings while maintaining relevant metrics.

• Served as a point of contact for teams when multiple groups were assigned to the same project to ensure continuous successful collaboration.

• Implemented change management strategies, exercised problem-solving skills while ensuring stakeholders and teams are trained and adjusted to the new processes.

Project Coordinator/Associate, Security Settlements

• SME/strategically managed a daily balance sheet of over $1.5 billion while monitoring related settlement activities of 100+ trades.

• Coordinated and provided support to 4 system automation projects designed to improve/streamline 10 processes and increase team capacity by 15%.

• Developed detailed quarterly business analysis to report to internal compliance/legal teams on settlement’s rates. Analyzed and designed initiatives to be put in place to improve settlement rates of non-meeting target numbers.

• Conducted mentoring programs for junior team members and strategically led team meetings where long-term procurement strategies were designed to secure resources.

Business Analyst /Quality Assurance Specialist, Marcus

• Assessed organization performance through daily review of 20+ employee transactions to monitor defect rates, procedures gaps with the objective to minimize customer and business risk.

• Collaborated cross-functionally with stakeholders such as Technology, Compliance, Risk leaders to drive business objectives.

• Worked independently to create documents leveraging Microsoft Office to outline proposed changes upon identifying inefficiencies in business processes.

UAT Tester/ Advocacy, Marcus

• Performed User Acceptance Testing of product/system requirements in order to make necessary modifications to the client platform prior to production.

• Developed 10+ Standard Operating Procedures across multiple functions based on results of user acceptance testing.

• Resolved 20+ customer complaints daily and provided stakeholders with reporting on findings for process enhancements through change management.

• Collaborated with leadership to create project plan, coordinate projects, gather project documentation. Calvao Professional Basketball Club Portugal, Europe December 2012 - February 2015 Professional Basketball

• Demonstrated leadership skills and successfully motivated/interacted with 13 teammates, resulting in a winning season.

• Named leading scorer and rebounder leading up to the team's #4 final ranking. TOOLS:

• Kanban

• JIRA

• Confluence

• Google Docs/Google Suite

• Microsoft Office Tableau

• Microsoft Teams

• Microsoft Project

• Google Docs/Google

Suite

EDUCATION:

• Asana

• Monday.com

• Salesforce

• Tableau

Bachelor of Business Administration Major: Finance August 2006 - May 2010 Master of Science Major: Leadership, Sport Psychology and Wellness August 2010 - August 2011

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