Customer Service Production Worker

SHARON STEWARD

Queen City, United States ***** 903-***-**** **********@***.*** WWW: Online Digital Resume Professional Summary

Detail-oriented Production Worker offering proven history of managing physically demanding tasks and dynamic work conditions. Hardworking and diligent with 21 years of production expertise, including chicken production line and de-boning along with 19 years in the dry cleaners/Restoration line. Versed in reviewing work instructions and adhering to guidelines. Goal-oriented Onboarding Specialist with 19 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.

Skills

Material loading and unloading

Assembly protocols

Machinery operation

Quality assurance

Documentation expertise

Product specifications

Assembly line experience

Hand trimming abilities

Safety practices

Packing expertise

Cleaning and sanitizing skills

Operating equipment

Planning and Coordination

Spreadsheet management

Sorting and labeling

Filing and data archiving

Database Management

Microsoft Office Suite

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Microsoft Outlook Email

Training Presentation

Operational Presentation

Goal Oriented

Independent

Team Trainer

Compassion

Teamwork

Leadership

Team Building

Computer proficiency

Conflict resolution

90 WPM typing speed

Work History

Production Worker 04/2020 to Current

Pilgrim's – Mount Pleasant, TX

Took on additional shifts during peak work periods to keep projects on schedule. Maintained maximum organization and productivity by properly sorting project components on work tables.

Processes product using tools (to include knives), manual labor, and equipment provided in accordance with USDA and Pilgrim's Company product standards and procedures. Process product according to operating procedures and quality/quantity expectations. Observes equipment operation, notifying appropriate personnel of any malfunctions and/or safety issues/concerns.

Clean and organized work area.

Assist others with the skills and knowledge gained from the position. Observes all company personnel, quality, safety, and food safety policies. Maintains a positive work atmosphere by acting and communicating in a manner so that you work effectively and cooperatively with customers, clients, co-workers, and leadership teams. Recognizes and acts on incidents and safety risks. Consistently practices and enforces safe work habits and drives those habits throughout the organization. Participates in process improvement and problem solving utilizing continuous improvement and rational thinking methodologies.

Follow all company animal welfare guidelines.

Other duties as directed by supervision.

Customer Service Representative/Crew Trainer/Manager 10/2003 to 11/2019 CRDN – Nash, TX

Supervised 12 production employees in providing excellent customer service to callers requiring assistance for production and customer service issues. Supervised large teams with guidance, support and direction for high-quality customer care. Assessed customer service data to identify and address improvement opportunities. Managed customer service budgets for cost-effective staff and resource allocation. Led customer service projects to address and achieve key business objectives. Onboarded and trained customer representatives to meet performance and service goals. Coached and mentored service representatives to deliver polite, professional customer interactions.

Built positive rapport and relationships for high levels of customer satisfaction. Implemented company policies and procedures for professional, cohesive customer care. Resolved escalated customer service inquiries and complaints to maintain satisfaction. Education

High School Diploma 05/2003

Texarkana Arkansas High School - Texarkana, Ar

Associate of Arts: Criminal Justice 12/2005

Texarkana College - Texarkana, TX

Associates degree #1 With a concentration in Criminal Justice Associate of Arts 12/2005

Texarkana College - Texarkana, TX

Associates Degree #2

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