kendall r.e. thomas

P.O. Box ***** Phoenix, AZ **082 602-***-**** ad1rv8@r.postjobfree.com

Summary

A leader that is driven, meticulous, logical and proactive.

Proven self-starter with problem solving and decision-making skills. Demonstrate awareness and respect for customers and peers. Lead by example to create an inclusive and professional working environment. Looking for opportunities in Information Security, Information Technology, Wholesale and Manufacturing Support.

professional experience

Wells Fargo bank – Chandler, AZ (Displaced)

System Operations Analyst 2 – Enterprise Data & Analytics (EDA) 4/2020 – 8/2022

Provide technical systems support for issues and initiatives related to applications, systems, databases, or other technical products and services within systems operations business area

Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of compliance and risk management requirements for supported system area

Execute jobs using UNIX, LINUX, MS SQL and Oracle

Worked service requests in PAC2000/Remedy

Worked with Wanda, ISAI, JIRA, and Service Now

System Support Analyst 2 – Business Web Solutions Team (Displaced) 2017 – 2019

Coordinate and consolidate daily production reports for management

Providing basic to intermediate level of technical support and consultation to end-users

Providing technical support and consultation to end-users submitting proper forms for software updates and internal WEB applications

Provide end users with access requests (granting, remove)

System Support Analyst 2 – Enterprise Availability Coordination Office 2015 – 2017

Responsible performing triage on the reported incidents, working production issues and monitoring alarm systems in the 24x7x365 Command Center

Actively facilitate and control production bridge calls at all levels of impact

Operate and follow defined processes for opening, assigning the correct severity based on documentation and closing an issue

Manage the problem on the bridge line, triages issues, understand the impacts, take the necessary steps to assemble support teams

Technical Service Specialist 3 – Wholesale Desktop Services 2013 - 2015

Procurement - Ordered hardware, software, and mobile equipment

Worked in ePRO, BOTS and Request Center daily to accomplish daily tasks

Information Security Analyst 2 – Security Service Center 2006 –2013

Assisted end users with Mainframe, UNIX, BOKS, Active directory and Remote Access

Worked in Oracle Database, Tandem, AS400, BOTS

Certified Information Systems Security Professional (CISSP)

Technical Service Specialist 3 – Technology Connection 1999 – 2006

Responsible assisting end users with the computer difficulties

Responsible for assisting end-users with hardware replacement and installs

EDUCATION:

Central High School – General Studies - High School - Graduated 1990

Mesa Community College – AA – Arts – Graduated 2023

* Currently in pursuit of my Bachelors - Information Technology *

ACRC COURSEWARE:

Digital Literacy Assessment

Professional Skills Assessment

Career Readiness Assessments: Work Ready - Data, Math, Reading

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