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Technical Support Top Secret

Location:
Clearfield, UT
Posted:
December 07, 2023

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Resume:

JAYANNA BERRY

Hill AFB, UT ***** E: ad1ruo@r.postjobfree.com T: 678-***-****

LinkedIn: https://www.linkedin.com/in/jayanna-b-5376551a6/ SUMMARY

Cybersecurity Analyst with over six years of experience in cyber defense, governance, risk, and compliance (GRC), technical support, and project management. Disabled Air Force Veteran with a Top Secret/SCI security clearance. Industry-recognized certifications include CompTIA's PenTest+, CySA+, Security+, Network+, and A+. Currently pursuing CISSP. Experienced in cybersecurity, technology, and legal sectors.

CLEARANCE

Top Secret/SCI

SKILLS

● Threat Analysis & Reduction

● Incident Response

● SIEM Systems

● Security Policies

● Executive Reporting

CERTIFICATIONS

● PenTest+

● CySA+

● Security+

● Network+

● A+

● Pursuing: CISSP

EDUCATION

Liberty University, VA

B.S. in Interdisciplinary Studies (Computer Science & Government) Cyber Warrior Program, MyComputerCareer.com, NV

CySA+, Security+, Network+, A+, 480-hour training, 3 months SIEM 2.0 Base Operator, Lockheed Martin, UT

SIEM proficiency: log management, event correlation, dashboard Python 3, Codecademy & Udemy

Comprehensive Python expertise: syntax to libraries Autonomous Learning and Skill Development

Simplilearn, TryHackMe, Hack the Box, Dion & Prof. Messer, Cybrary (SOC Analyst) EXPERIENCE

Lockheed Martin, UT - Cybersecurity Intelligence Analyst/Part-Time Shift Lead

(11/2022-Present)

● Ascended to Part-Time Shift Lead within 6 months; Upheld Top Secret/SCI clearance

● Managed SIEM systems, secured DoD networks, conducted risk assessments

● Enhanced Network Security: Proactively identified and neutralized over 150 cyber threats within a 12-month period, significantly bolstering network defenses against various cyberattacks and vulnerabilities.

● Incident Response Leadership: Led a team of 12 analysts in rapid incident response operations, reducing system downtime by 40% and effectively handling high-priority incidents.

● Cross-Departmental Collaboration: Facilitated cross-departmental collaboration to integrate cybersecurity best practices, enhancing overall IT infrastructure security.

● Security Tools Optimization: Optimized the use of cybersecurity tools like Splunk and FireEye, improving threat detection efficiency by 35%. MyComputerCareer, NV - Cybersecurity Intern (07/2022-10/2022)

● Completed a 3-month intensive training in network security, complex system configurations, and incident response, focusing on skills for CySA+, Network+, Security+, and A+ certifications, with practical experience in cyber-attack incident response simulations.

● Network Security Proficiency: Gained comprehensive knowledge in network configurations and security protocols during Network+ training, enhancing skills in identifying and mitigating network vulnerabilities.

Shopify - Remote - Senior Technical Support Specialist (03/2019-11/2022)

● Customer Issue Resolution: Efficiently resolved technical issues for hundreds of customers, enhancing user experience by providing timely and accurate support for Shopify's e-commerce platform.

● Product Knowledge Expertise: Developed extensive knowledge of Shopify’s features and integrations, enabling effective guidance to customers in optimizing their online stores.

● Team Collaboration and Training: Collaborated with the technical team to improve support processes and participated in training new staff, contributing to a 20% increase in team efficiency.

U.S. Air Force - Governance, Risk, and Compliance (GRC)/Military Justice Paralegal

(10/2018-07/2022)

● Project Leadership in GRC: Spearheaded governance, risk, and compliance projects, ensuring adherence to legal and regulatory standards, and leading initiatives that significantly enhanced organizational compliance, resulting in two Command Support Legal offices passing rigorous inspections.

● Support for Cyberspace Initiatives: Actively supported the Air Force's cyberspace initiatives, contributing to the development and enforcement of policies and procedures that enhanced cybersecurity measures.

● Proficient in Compliance Standards: Demonstrated expertise in adhering to and implementing key cybersecurity frameworks and regulations, including ISO 27001, HIPAA, GDPR, and NIST guidelines, ensuring robust organizational compliance and data protection. U.S. Air Force - Supply Chain Technician/Honor Guard (12/2016-10/2018)

● Inventory Management: Efficiently managed and tracked inventory, ensuring accurate stock levels and timely replenishment of supplies, contributing to a 20% reduction in inventory discrepancies.

● Logistics Coordination: Coordinated logistical operations, including shipment, receipt, and distribution of materials, improving delivery timelines by 15%.

● Supply Chain Optimization: Implemented process improvements in the supply chain, enhancing efficiency and reducing operational costs by 10%. CYBER TOOLS PROFICIENCY

• Splunk, Wireshark, Mandiant, FireEye, Palo Alto, VirusTotal, Kibana, CrowdStrike Falcon, Cisco Security, and Microsoft Defender

HONORS

• Received quarterly recognition for leading and supporting volunteer initiatives at the Lockheed Martin and Defense Information Systems Agency (DISA) events.

• Coined by 21st Chief of Staff, USAF, Gen. Goldfein for leadership

• Recognized by CMSgt Bowes for Air Force Wing presentation

• 4x Airman & NCO of the Quarter Award; competed at Air Force MAJCOM level



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