Customer Relations Support Associate

BREANA NGUGI

**** ********* **, *******, **, ****2· 667-***-****

*******.*****@*****.***

SUMMARY

Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast- paced settings. Work well Under pressure, Multitasking to handle diverse office needs. Trained in conflict resolution and communication. Hoping to use my skills and experience to attain employment in associate role

EXPERIENCE

MAY 2019 – SEPTEMBER 2023

CREW MEMBER, Wendy’s

Delivered exceptional service to every guest with consistent use of company-customer relations strategies.

Kept wait times low with smooth management of order taking and payment processing.

Met daily goals through collaboration with managers and fellow crew members.

Prevented harm to clients by following proper operational procedures.

Connected customers and promoted company loyalty with friendly conversation.

Upheld high professional standards in appearance, performance, and quality of work.

Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers

Customer service :

ASSOCIATE

Adecco Staffing, Edgewood— Picker /packer

March 2022- April 2023

Packed materials and items in designated crates and boxes and properly sealed and labeled crates

Moved boxes, containers and pallets with special- purpose equipment to meet demanding production targets

Updated inventory and production information using warehouse management systems and scanner guns

Processed requests and supply orders and pulled materials to successfully prepare orders

EDUCATION

APRIL 2022

G.E.D, DUndalk High school

GPA 3.4

Perfect attendance

ROTC program

York college PA, Pennsylvania — Some College

November 2020- August 2021

Majored in criminal Justice and psychology

SKILLS

Friendly and very efficient wit verbal and written communication

Microsoft office Suite (word, excel, PowerPoint, Outlook)

Team leadership

Ability to work under pressure and still maintain a formulated workplace

Solving problems systematically

Active Listener

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