Customer Service Regional Manager

Sara Heuer

Regional Manager

573-***-**** ad1rty@r.postjobfree.com Cape Girardeau, MO 63701

CAREER OBJECTIVE

Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management. SKILLS

Customer and Vendor Relations Multi-Million Dollar P&L Management Business Recordkeeping Goals and Performance Staff Management Professional Integrity Operational Management EXPERIENCE

REGIONAL MANAGER, Cape Girardeau, MO

DRURY Inns Inc, June 1990-September 2023

Developed and implemented efficient organizational strategies to improve the overall performance of regional operations.

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Established strong vendor relationships that enabled cost savings initiatives without sacrificing quality or customer satisfaction.

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• Utilized excellent communication skills to build relationships with key stakeholders, clients, and vendors

• Evaluated regional processes regularly in order to identify areas requiring improvement or optimization.

• Developed effective strategies for resolving conflicts between departments or customers in a timely manner.

• Directed daily customer service operations in order to provide exceptional service levels within the region.

• Recruited qualified personnel for open positions in accordance with hiring guidelines.

• Monitored employee performance against established standards while providing coaching as needed. Maintained accurate records of financial transactions within the region including budgeting and forecasting activities.

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• Generated monthly reports outlining regional sales figures, inventory levels, expenses., for management review. Managed a team of 20+ employees, providing training and mentorship while ensuring adherence to company policies and procedures.

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• Conducted regular audits of store locations in order to maintain high standards of cleanliness and safety protocols.

• Produced reports of quality metrics and respective targets and goals. FOOD SERVICE TEAM MEMBER, Cape Girardeau, MO

York Steak House, August 1986-May 1990

• Prepared variety of food dishes by following strict recipe guidelines.

• Handled cashier duties, maintaining accuracy of monies received or exchanged.

• Organized inventory of supplies needed for daily operations.

• Performed daily opening and closing duties including setting up the dining room for customers.

• Operated cash registers, handled money transactions, and processed credit and debit card payments accurately.

• Assisted in training new team members on restaurant operations, policies, and procedures.

• Maintained a clean, organized work area at all times.

• Monitored food quality throughout shift to ensure freshness of product. EDUCATION

BACHELOR OF SCIENCE (B.S.) IN LIBERAL ARTS, Cape Girardeau, MO, US Southeast Missouri State University, December 1992 CERTIFICATIONS

REFERENCES

References available upon request

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