DOMINICK CARTERs

**** ****** **

Fairburn, GA ***13

404-***-****

404-***-****

ad1rtb@r.postjobfree.com

KNOWLEDGE BASE/SKILLS:

Technical SupportField Support/Plasma/LCD/DLP TVs

Help Desk/VPN/Exchange/TCP/IP/T1/T3 lines testing,DS0/DS1/DS3

Networking/Windows 2003/Routers/Switches/Hubs/RF Testing/Alarms

Performed work for: Acsystech, Prism Pointe, Nexicore and Syntechs

SKILLS SUMMARY:

Twenty Five years working in IT industry with proficiency in management, call center, technical support, help desk, cabling,T1 lines installations/testing and networking. Experience with all operating systems, workstations and servers, Active Directory. Support and repair of all major brand Plasma/LCD/DLP TVs (HDTV). Certified in Windows 95 and 98, A+, Network+, HP Printers - (All models), Okidata, Kyocera, Epson, Canon, Brother, Dell, Lexmark, Xerox, Tektronix, Printronix- (All models), Dell desktops/Laptops, Cisco experience. BioMedical equipment repair; Hospital and medical center support. Support and repair of all Apple/Mac systems and equipment.

EXPERIENCE:

11/2006 - Present

Independent Field Technician, Multiple Nationwide Computer Companies

. Break fix, Preventive maintenance, upgrades, rollouts, migrations, installations

. Repair of commercial customer networks and equipment, DSL/T1 lines

. Repair and support of residential customer networks and equipment, DSL/Cable

support and repair; Active Directory; Various SQL queries.

. Printer repair for both residential and commercial customers

. POS installations, upgrades support and repair

. Cables runs, Network support, network installations, network administrations

. Kiosks, Plasma/LCD/DLP TVs, CCTVs, Telecommunications/Telephony, satellite

support and repair

. PC/Server support, installations, VMware, upgrades and repairs, BioMedical support and repair. Recent clients include: Field Solutions, Nexicore, ServiceNet, Barrister Global, AT&T, New Edge

3/2004 - 11/2006

Technical Field engineer, ADC Solutions, Inc, Atlanta, GA

. Cisco router installs and configurations for business networks, T1 support/testing

. Network surveys and installations for multiple business customers, Handled trouble

Tickets; Performed multiple SQL queries.

. Cabling and equipment installation for small and large networks

. Migrations and rollouts for business customers, Hospital equipment repair

. Residential PC and network support, including hardware and software

. Various other support and repair, Active Directory, VMware, kiosks,

plasma/LCD/DLP TVs (HP, Sony, Dell, IBM, Gateway, View-sonic, Vizio,

Panasonic), security systems (Lowes, Siemens). Printer, copier, fax machine

support and repair, POS and Restaurant system installations Nec, Fujitsu, IBM,

Ingenico POS systems and registers, Motherboard, harddrive swaps, Preventive

Maintenance of POS systems, POS printer installations, support and repair,

Credit/Debit card swipe displays; Blackberries, Iphones, BioMedical equipment repairs

8/2003 - 4/2004

Helpdesk Technical Engineer, Career Connections, Marietta GA

Assisted businesses and residential customers with network storage devices

Researched and trouble shooting of network and server malfunctions, open/closed trouble tickets

Knowledge of network storage servers and installable applications

Assisted with remote technical support with lab assistance

Informed customers of proper use and connectivity of storage devices

Assisted with formatting of servers and networks due to system complications

Use of windows, Linux, Free BSD, DOS, and RAID

2/2003 - 5/2003

Technical Engineer, Automated PC Technologies, Atlanta, GA

Responsible for heavy hands on technical support and troubleshooting

Use of remote web based troubleshooting utilities, open/closed trouble tickets

Heavy cabling responsibilities for multiple clients

Maintenance of several name brand printers and peripherals

Performance of preventive maintenance and scheduled backup checks

Rebuilt systems and installed NICs, T1 lines,Hubs, Switches, Routers and printers

LAN and WAN configuration Including TCP/IP, Netbeui, DHCP, DNS, NetBios

7/2002 - 11/2002

Technical Support/Help Desk, Compaq, Atlanta, GA

Assisted customers via auto dialer (inbound), Handled/closed trouble tickets

Walked customers through complete configurations and installations of DSL service

Assisted with configuring Network systems

Strong knowledge of all operating systems, workstations, PC and servers

Technical Support and troubleshooting of Internet and system malfunctions

1/2001 - 8/2001

PC/LAN Technician, SB Empire, New York, NY

Worked as desktop supporter and PC/LAN assistant

Extensive Dos/Windows NT hardware/software troubleshooting

Responsible for setting up new Intel based computers

Installed and configured NICs, Hubs, Switches, Routers and several printers

As computer advisor ran 15 user NT 4.0 LAN (TCP/IP, Netbeui, DHCP, DNS)

Cabling and video installations

6/1997 - 1/2001

Independent Consultant, D&K Business Services, Atlanta, GA

Technical Support/Helpdesk via phone and at several client sites

Repair of all PCs, workstations, and Networks including cabling and printer repair

Built and rebuilt network systems and servers per client requests

Cabling and configuration of network systems, including modem and fax lines

LAN and WAN configuration including TCP/IP, Netbeui, DHCP, DNS, NetBios and other networking protocols

Installed and configured NICs, Hubs, Switches, Routers, and printers

6/1995 - 6/1997

Computer Operator, First Data Management, Doraville, GA

Processing of data tapes and reels

Use of JCL, JES, JES2, MVS and batch applications

Recycled and maintained tape library

Handled lines form and Print form heavy duty printers

Assisted with system trouble shooting and technical support.

Transformed printed documentation into microfilm.

Transmissions of data from clients and to regional office

1/1992 - 9/1994

Computer Operator, Southern Bell Company Atlanta, GA

Maintained large printing machines and computer systems

Assisted with troubleshooting and technical support of equipment

Use of DOS commands for initializing computer functions

Maintained operations in large data center

Transmission of data to in-house and external customers

Used ethernet connectivity, JES, MVS, JCL, TSO, and batch applications

2/1992 - 7/ 1992

Technical Repair Operator, New York Telephone Company New York, NY

Assisted customers with telephone line complications

Initiated remote assistance to customers to clear up phone line problems

Scheduled appointments for onsite technical support of telephone equipment

Advised customers of proper connectivity of telephone equipment and adjacent lines.

Handled updates to customer accounts and system information

4/1988 - 6/1990

Supervisory Data Processor, Department of Commerce(Census Bureau)

New York, NY

Supervised 11 employees with technical issues and data processing

Maintained work flow and operated dept equipment with and without supervision

Updated system information and assisted with technical support of system and network

Use of mainframes and desktop PCs and JCL, TSO, MVS, VMS, Large tape drives and printers Transmission of data to and from the region office and generated updated reports

Performed daily, weekly and monthly backups

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