Case Manager Program Coordinator
Resume:
BAO-DUNG LE
ad1rif@r.postjobfree.com • 206-***-**** • https://www.linkedin.com/in/bao-dung-le-b048645b/
WORK EXPERIENCE
Supported Living Program Coordinator
The ARC of King County January 2022 - Present
●Lead a dynamic team of over 20 Direct Support Professionals (DSPs) while simultaneously managing a caseload of 12 clients within the program.
●Contribute to the onboarding process by assisting with orientation and training for new DSPs.
●Thoroughly review narratives and DSP documentation to ensure that documentation is comprehensive and completed in a timely manner for clients on your caseload.
●Attend and provide valuable input at clients' annual assessment meetings with the case manager.
●Take the lead in crafting and revising ISP goals and Positive Behavior Support plans for clients, as well as finding housing for those in transition.
●Establish and maintain open lines of communication with the DSHS case manager regarding client needs and any developing issues.
●Collaborate with DSPs to plan engaging monthly events for participants and work closely with the Healthcare Coordinator to maintain their appointments.
●Facilitate team meetings to address client needs and offer support to the Program Director in preparing for the yearly Audit by ensuring that the department operates within WAC regulations.
●Participate in 24-hour emergency phone rotation with other Coordinators, while providing input in evaluations and monitoring DSPs' performance.
●Streamline the DSP team's weekly schedule and approve staff hours for payroll.
L. E. Coordinator (Assisted Living/Memory Care)
Briarwood (Timber Ridge)
December 2019 - January 2022
●Planned, coordinated and directed a wide scope of social, educational, and recreational activities with the intent of including all residents in some area of activity.
●Prepared small group activities including current events, discussion groups, sensory stimulation, reminiscence activities, religious services, special entertainment, off-campus outings and one-to-one visits.
●Participates in interviewing, selecting, training, evaluating part time assistants who will be direct reports and also other L.E. coordinators.
●Served as the liaison for community agencies and organizations and partnered with those for events.
●Oversaw and manage the day-to-day responsibilities of two part-time assistants.
SAC Counselor
Associated Recreation Council
May 2018 - November 2019
●Demonstrated exceptional leadership and guidance skills while mentoring program participants and facilitating curriculum-aligned activities.
●Utilized positive reinforcement techniques to address behavior and encourage positive social and emotional growth among participants.
●Served as a role model for program participants by consistently demonstrating appropriate behavior and providing opportunities for personal development.
Interpreter
Universal Language
August 2015 - December 2017
●Provided interpretation and translation services for clients in various settings, including medical appointments, legal proceedings, business meetings, and conferences.
●Demonstrated proficiency in spoken and written Vietnamese and English, accurately conveying specialized terminology and complex ideas.
●Maintained confidentiality and professionalism while working with sensitive information and diverse populations.
EDUCATION
University of Washington, Tacoma, WA
September 2016 - June 2017
Student of Social Welfare
South Seattle College, Seattle, WA
Associate of Art
March 2015
Dean’s List (3.5+ Quarterly GPA): Winter 2013, Spring 2013, Fall 2013, Winter 2014
Phi Theta Kappa Honor Society: Fall 2013-Winter 2015
ADDITIONAL INFORMATION
Certifications:
●CPR Certification
●First Aid Certification
●Food Handler Certification
Skills: Excel, Microsoft Word, clients, ISPs, monitors, progress, quality, recording, training materials, daily living support, behavioral support, disability support, individual and family support, reporting support, transitional support, meeting support, goal setting, scheduling, payroll.
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