Customer Service Representative
Resume:
Sumer Dunn
Richmond, TX *****
ad1rgr@r.postjobfree.com
Willing to relocate to: Houston, TX - Austin, TX - Dallas, TX Authorized to work in the US for any employer
Work Experience
Customer Benefits Advisor
Fort Bend independent - Sugar Land, TX
January 2022 to Present
Provide the customers with resources
DSP /behavior technician
Anointed Caring Homes - Katy, TX
Present
My job is to make sure that the patients are safe I cook,clean I also showered the individuals as well as administrate their meds
Remote Claims Processor - Adjudication of Medical claims Tele- Bridge Medical - Elbridge, NY
May 2022 to January 2023
Process an insurance claim Call insurance company to verify the patient’s information Customer Service Representative
AT&T - Texas
February 2018 to April 2022
Taking incoming calls helping customers go over their bills and making sure that everything is at the customer satisfaction
Dietary Aide
St. Joseph Medical Center - Bryan, TX
April 2017 to October 2018
Prepare food,Washing dishes Sanitize in the work area Director, Professional Services
Brenham State School - Texas
November 2015 to February 2017
Taking patients to different activities changing individuals diapers,shower,Feeding… Resident Assistant (RA)
Clayton Oaks Living - Richmond, TX
December 2021
My job is to make sure that the patients are safe,Taking patients to different activities changing individuals diapers,shower, Feeding
Education
Associate's degree in Business Management
Ultimate Medical Academy-Clearwater
November 2019 to Present
High school diploma in Business
Hearne High School - Texas
Associate's degree
Bachelor's degree
Skills
• Caregiving
• Cooking
• Developmental Disabilities Experience
• Food Preparation
• Home Care
• Meal Preparation
• Medication Administration
• Microsoft Excel
• Dietary Aide Experience
• Senior Care
• Cleaning Experience
• Laundry
• EMR Systems
• Nursing
• Personal Assistant Experience
• Patient Care
• Case Management
• Hospital Experience
• Vital Signs
• Social Work
• Office Management
• Hospice Care
• Care plans
• Resident's rights
• Autism Experience
• Experience Administering Injections
• Epic
• Laboratory Experience
• Medical Office Experience
• Venipuncture
• Medical Coding
• English
• Analysis skills
• Typing
• Behavioral health
• Special Education
• Crisis Intervention
• Medical Billing
• Childcare
• Sales
• Leadership
• Computer networking
• Customer support
• Help desk
• Section 8
• Salesforce
• Heavy lifting
• EHR systems
• Documentation review
• Motivational interviewing
• Windows
• Food safety
• SAS
• Basic math
• Individual / Group Counseling
• Applied Behavior Analysis
• Child & Family Counseling
• Teaching
• Writing skills
• Toddler care
• Conflict management
• Research
• Marketing
• Integrated marketing
• Property management
Certifications and Licenses
Temporary nurses aide license
2020
CPR Certification
RBT Certification
Food Handler Certification
Certified Medical Assistant
Certified Case Manager
QMHP Certification
Social Work License
First Aid Certification
BLS/CPR
August 2022 to August 2024
Adult and Pediatric First Aid/CPR/AED
August 2022 to August 2024
CMHC
QIDP Certification
Accredited Case Manager
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